My initial order via Amazon arrived with 1 faulty product. Customer service was prompt and a replacement dispatched quickly with no requirement to return the faulty goods. Brilliant service so i decided to order straight from lights4fun. Again prompt delivery but neither product worked so emailed to ask for assistance as i may have been at fault and it was so close to Christmas i just wanted my fairy lights to work. Unfortunately no response to email so re-sent plea for help, but still no response. I think this was due to Christmas and it was disappointing that the products were not useable over the festive period but i really love the products and the initial service was brilliant so will put it down to a blip and will continue to use this company xx