Paul Thomas
The products themselves look first rate, but the Customer service has been a disappointment. As part of my purchase i spotted that buying the 3 penguins (Daddy, Mummy, Baby) individually was cheaper than buying as part of the advertised package. I ordered and then provided feedback. Whilst I see that Lights4Fun have not dropped the price of the bundle, no-one has been in touch with me. I later used the on-line chat via Lights4fun website and the pretty bland response was "we don't do discounts/refunds". At least acknowledging the mistake would have been great. The marketing emails I now get, offering discounts if I buy even more products, makes me feel like a cash-cow rather than a valued customer Lights4fun want to retain. Small amounts involved, and just an acknowledgement that I highlighted a pricing error would have gone a long way Merry Christmas to you all
5 years ago
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Lights4fun has a 4.9 average rating from 42,289 reviews

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