You issued us a refund BEFORE any explanation as to which product or why we received the refund. We did not receive any email from you that a product was no longer available or discontinued. We called you on another product we did receive and in that conversation found out that another item was no longer available and that was the reason for the refund. We appreciate the prompt refund but emailing us a reason beforehand would have been more appreciated. Your customer service was helpful when we called and needed to return items. Very easy I hope for returns as well as refunds. Still waiting to make sure you received items returned via UPS as we followed your instructions but to date, have not received another refund or note that you received items.