I guess I must be the exception to all the bad reviews. Admittedly, things do take a while to ship, although they do tell you that on the item page. I have now ordered quite a few things from them. They have all been exactly as described in the picture and have all been of very nice quality. I have received many compliments on the things I have ordered. When I have had a question and submitted a ticket, I have received a response within one business day, except on the weekends. My overall experience with Liligal has been Great!!!