I wish I could leave a negative 5 ! Please read all the rest of these reviews. Once we ordered, interminable delivery, and then only after calling Amex- and then, miraculously, items arrived days later, after almost 2 months. Then, as they were delivered AFTER Christmas, we wanted to return - no answer to a phone number, nor email. Forget trying to contact them. I also understand from other reviews, from customers who apparently sent the merchandise back on their own, that a minimal return was sent, around 13% I believe. I have spent hours with Amex , and it is not over yet.