Customer service is awful. I’ve been hung up on several times by the general customer service line. I’ve called my service rep’s direct line multiple times (and left messages) and after 9 days of trying to contact him, he finally answered his phone. I’ve sent emails and called and response time was terrible. I’ve waited one month with no contact from my service rep. My order for a wheelchair started on March 19 and as of June 29 my insurance still doesn’t have paperwork from Lincare to process my wheelchair claim. I’m struggling to get around my home and in desperate need of a chair. I will not use this company again and suggest no one uses them for wheelchairs or scooters.