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Lincare Reviews

2.2 Rating 456 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
Lincare - Saginaw location- is excellent in : Service; friendliness; patience! The entire staff are so easy to deal with. Josh helped me with technical issues and could not have been more patient! Thank you so much
Helpful Report
Posted 4 days ago
Still waiting on the tubing for my nebulizer- customer service told me they would overnight it- still has not arrived- on call for a hour still no resolution- when medications arrived they sent wrong supplies again Billed Medicare for the wrong supplies Athen Georgia and customer service unable to get right supplies for their equipment
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Posted 1 week ago
I would give them a zero for billing…in Wausau, Wisconsin. I called more than once. I got s huff and a hang up each time. Absolutely unacceptable.
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Posted 1 week ago
Carter and Autumn have really gone above and beyond. I have only great things to say about these two. Thank you lincare for all you do to make me feel like I'm a priority.
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Posted 2 weeks ago
2 numbers to contact.. one not connected and other mail box full so can't leave message. Called web site number..I hung up after being on hold for 32 minutes
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Posted 3 weeks ago
What started as a hopeful investment turned into a devastating loss—I was scammed out of $185,000. I was overwhelmed with guilt, anger, and despair. I didn’t know where to turn until I came across Mrs. Mercy and her team. While I was skeptical at first, their calm, professional approach gave me a glimmer of hope. They guided me through every step and kept me updated throughout. In the end, they recovered a significant portion of my funds. I’m truly grateful.
Lincare 1 star review on 21st June 2025
Helpful Report
Posted 3 weeks ago
What started as a hopeful investment turned into a devastating loss—I was scammed out of $185,000. I was overwhelmed with guilt, anger, and despair. I didn’t know where to turn until I came across Mrs. Mercy and her team. While I was skeptical at first, their calm, professional approach gave me a glimmer of hope. They guided me through every step and kept me updated throughout. In the end, they recovered a significant portion of my funds. I’m truly grateful.
Helpful Report
Posted 3 weeks ago
RYAN WARREN WAS OUR SERVICE REPRESENTATIVE AND HE DID AN AMAZING JOB. HE EXPLAINED EVERYTHING VERY WELL,AND ANSWERED ALL OUR QUESTIONS. HE WAS EXTREMELY PATIENT AND IT WAS EASY TO FOLLOW HIS INSTRUCTIONS; NOT AN EASY FEAT WHEN THE CLIENT IS 77 YEARS OLD! THANK YOU,RYAN
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Posted 3 weeks ago
LINCARE failed to deliver the portable oxygen concentrator to my spouse in a timely manner. They also delivered the wrong equipment with a wrong prescription when it was delivered. The wrong equipment did not work for more than an hour when he tried to use it. When my husband called to report that it didn't work, he was asked to drive to Farmville to pick it up a replacement. My husband explained that he is handicapped and has trouble getting around and they still insisted that my spouse had to come to them. The office also said they had very few of what he needed and that they were testing them to see if they even worked! So now we have a neurological patient with heart and lung problems going out in the heat to see if maybe they might have a working unit. Well done lincare....well done.
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Posted 3 weeks ago
Unable to reach a live person on the line. Wait time for a representative is 45 minutes.
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Posted 4 weeks ago
My brother in law is dead because of Lincare. His oxygen machine failed multiple times and they did not care enough to come out and replace or service. There was a large gap in time between services leading up to his death. Lincare and their insurance do not care and I have not heard from either in over 6 months after multiple attempts. I will make sure everyone knows how heartless and awful Lincare is. Raymond was 31. What a disgraceful company.
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Posted 4 weeks ago
Terrible. Late in delivering oxygen and late in picking up the equipment. They no show time after time, over and over again. Extremely poor customer service. No one should have to deal with all of the stress involved in dealing with Lincare!
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Posted 1 month ago
What An Experience when Andrew came to my daughter's hse he explained everything to me about the tanks He can come back here anytime when I'm here ,
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Posted 1 month ago
My mother passed away 2022. We scheduled two appts for Lincare to pick up the oxygen tanks. No one showed up either time. Move forward to 2025, I made an appt for someone to come pick them up. I then called to confirm them coming. Got sent to the wrong location and then was told I had to call somewhere else. when I asked questions as to why I need to call again, they got smart and hung up after being on hold for over 30 minutes!! UNACCEPTABLE!!!
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Posted 1 month ago
Doesn't even deserve 1 star. They lie and steal from senior citizens. Taking money out of an account without permission. Charging $527.06 for a nebulizer that can be purchased for $48
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Posted 1 month ago
In Feb 2025 Missouri Baptist Hospital arranged for Lincare to be my oxygen equipment provider. My insurance information was not properly recorded by Lincare, resulting in my being billed the amount that should have been paid by my supplemental to Medicare. Stephanie Doyle is my sales rep and she tells me she has nothing to do with billing. Next I attempted to register with their patient portal to communicate since Stephanie has stopped responding to my emails. The registration process requires you reply with a code they send to my phone. Their system did not send a code after multiple attempts. I want to be reimbursed the amount I paid that should have been paid by my insurance and I want them to stop sending bills even after the insurance information has been corrected.
Helpful Report
Posted 1 month ago
I used to get regular automated phone calls from Lincare. I have had two different ResMed CPAP machine since I started with the company approximately ten years ago. I actually looked forward to the monthly calls to renew my supplies. Lincare kept track of what I was eligible for and getting me new supplies on time. I had not heard from Lincare in probably four months and was concerned that I would run out of supplies. I finally initiated a call to the Florida based supply service center. They told me at that time that I was no longer eligible for certain replacement parts because they no longer sell the parts particular to my machine. Fine, but I wish they had initiated the call much earlier to inform me that I could no longer get my particular parts through them. So, I contacted my local Lincare in Ballston Lake, NY and discussed the problem with them. That is when I learned that I would have to have a personal fitting before I could receive a the new head gear. I made an appointment and finally met with Kathryn Kromrey for the fitting and the reinstatement of my Medicare eligibility. All went smoothly at the appointment and Kathryn explained in detail what the situation was and she promptly corrected the issues I was having. My thank you to Kathryn for the time spent in her office and the explanation of what had happened. All is finally back to normal. I only wish that Florida had informed months earlier so that I could have reacted to the interruption in service. I went months with no idea I was out of the supply loop and would not have gotten back in if I had not taken the responsibility of addressing the problem. Fortunately, Kathryn had the necessary supplies on hand so that I had something to take home. I believe I have been reinstated to receive monthly eligibility again, though I have heard nothing from Florida since my appointment one month ago? I am anxiously waiting for the next automated call, so that I can continue with new supplies. My local office was wonderful and considerate. I can only hope the mail order office in Florida will be as helpful as Kathryn in Upstate New York.
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Posted 1 month ago
Rudy provided excellent service this week with my husband's oxygen concentrator. He came to service and it was time for it to be replaced. He gave us good instructions it's use and care. We appreciate you Rudy.
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Posted 1 month ago
Terrible service! Not possible to get hold of them. They don’t call back and not replying to messages
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Posted 1 month ago
I have never dealt with a company that has poorer customer service. It’s been so difficult getting new supplies . I was out of compliance when my Dr. didn’t have an appt. Available until after my date to report progress. He sent info to them may 14 2025 and they said they never got the report. I copied the report from my chart and walked it into local office still no supplies. I think I ordered late yesterday when I was back in compliance. I can’t find my order on line today. I’ll keep checking and calling. Ridiculous service .they just don’t care.
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Posted 1 month ago
Lincare is rated 2.2 based on 456 reviews