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Lincare Reviews

2.2 Rating 476 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 476 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
These people are EXTREMELY inept, difficult to understand and rude. We've given Medicare info 3 times and they said it doesn't exist. Medicare finally called Lincare saying it does exist. Our secondary insurance was not documented and billed saying overdue. When calling to straighten out the account, they were rude, talking over us, difficult to understand, so we called administration in Clearwater, FL. We explained we made 4 calls, were either disconnected and had over a 20 minute hold time each time. Administration said there was nothing they could do without a name. All calls are supposedly recorded, so why can they not check the rude customer service representative? NO HELP! All morning mainly on hold. I see why the company rates only 1.6 stars! I encourage all to Google options to Lincare near me. There are great options out there. It takes alot to frustrate us as this company has. I see why so many have been forced to call the BBB to get fair treatment and not be forced to overpay. They've also billed Medicare incorrectly to their benefit. We hope we don't need to use our lawyer we have on retainer.
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Posted 6 hours ago
If at all possible avoid this company especially if you’re receiving meds from them. You will run out of your meds before they get around to shipping them. They only ship usps so shipping takes a week or longer and if you live in a rural area you will need to pick up your supplies at a post office. If your to sick to go to post office they don’t care no exceptions. Figure it out yourself not our problem. Would highly recommend not using this company
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Posted 4 days ago
Horrible customer service . . . 24 min wait time, disconnected 4 times after getting referred to another person. Incorrect billing by only $10.00 but turned me over to a collection agency and threatened to ruin our credit.
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Posted 2 weeks ago
They ignored messages and request for supplies. The Google rating is a lie and I'm still try to figure out how to leave a personal review
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Posted 3 weeks ago
ABSOLUTLEY TERRIBLE CUSTOMER SERVICE. CHARGED MY ACCOUNT BASED ON MEDICARE 20% WITHOUT EVER CHECKING WITH ACTUAL INSURANCE COMPANY THAT CHARGES 5% OF THE COST. LIED ABOUT FILING CLAIM WITH INSURANCE. TAKES OVER AN HOUR TO SPEAK WITH SOMEONE THEN THEY HAND UP . THIS IS A HORRIBLE COMPANY. STAY AWAY FROM IT IF AT ALL POSSIBLE.
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Posted 1 month ago
It is nearly impossible to reach someone to discuss your billing. I called and no one takes your call. I tried the online portal and it's automated and impossible to get a human. I am receiving a bill from them that i do not owe!
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Posted 1 month ago
Oh my gosh, being on the phone more than an hr, for a billed question. I have extention off medicaid under medicare, called billing dept and they keep sending me to billing dept when they said they billing dept, dont think they know what they doing but they are awful, but quick to send a billed.
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Posted 1 month ago
Got call voicemail saying I need call them back. I called them and was told they would call me back that evening and never did. I called them back the next morning and was told they will call me back it’s been eight hours and no response. Currently on hold for ten minutes now and they will be closing soon.
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Posted 1 month ago
They did a great job of placing the equipment with me. After that I got billed for supplies I never received. When it came time to pay for my equipment I was treated like I was trying to steal it from them and after paying for it in full they told me they would no longer sell supplies to me. Which was fine with me because their customer service was non existence. I no longer was going to do business with them anyway.
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Posted 1 month ago
La facturación es un Robo , me han seguido cobrando cosas que ya había pagado y cada mes sube la factura, no entiendo porque si ya devolví la máquina , veo que no soy la única persona con el mismo problema, no recomendaría a nadie esta compañía.
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Posted 1 month ago
Terrible. Customer service is a joke. Just give you the run around. My husband told them to stop sending supplies that he didn’t need. They kept sending and charging. Then he stopped using the CPAP. He tried to return it to pay off account. They were supposed to have someone call the next day. That day never came. Then he gets an email from a collection company for $58. But still receiving a bill from the company for $465. Called to try and straighten it out and all they wanted to say was we can take your payment now. Not happening. Don’t ever use them.
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Posted 1 month ago
AVOID Lincare - shady business practices, VERY poor customer service, FAILURE to communicate on MULTIPLE occasions, and all levels. Equipment took much longer than expected to arrive. I will never do business with them again. Never updated me with what insurance covered vs was to be out of pocket, even though I requested a bill several times, never received one but they were fine passing all of the information over to the collections company. Do yourself the favor - find someone else NOW!
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Posted 1 month ago
There are several things, but the icing on the cake was my appointment was for tomorrow and they called me today and insisted on a credit card on file. I explained to them I do not put my banking information out there and they said I needed to cancel my appointment. I offered to give them a check for the expected deductible and they said they can take it but they also said they will use it for reoccurring billing.They said it was a Lincares policy. I asked for the corporate phone number but they only gave me the complaint department. I went online to see Lincare policies regarding keeping your credit card file on file and it was not listed anywhere. What I did find online was the terrible reviews that Lincare has received regarding customer service and their billing department. They make customers wait a month for an appointment and then the day before an appointment insist on a credit card payment instead of telling us that upfront. I called another Durable medical equipment place who absolutely does not take credit cards on file and was happy to see me within a week.
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Posted 1 month ago
We have been waiting over a week for trachea supplies. Been put on hold then the phone dies.The representative that finally talked to me told me to go the. Hospital for one- or this is a great one call an ambulance! Sure pay $350 for an ambulance to bring us supplies??’This company is the the ultimate WORST. They could care less about their patients.I had to buy a cannula off Facebook Marketplace for $25.00!!My doc has called same treatment.whatever you do steer clear of them! I heard Spectrum is doing a segment on this Monday. Of course they couldn’t be reached for comment.Big surprise there. Shame on you for how negligent this company is
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Posted 1 month ago
This company is the worst. As a nurse for many years I knew how bad they were to respond to needs . Now it is my turn..after switching coverage in 7/24 I have been distraught by their billing practices. I call every month and get told totally different information. Today their billing offshore representative hung up on me when I requested a supervisor.
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Posted 1 month ago
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Posted 2 months ago
The rep and I discussed the delivery arriving at my aunts home by 6:15 pm tonight, at 6:45 pm I called to check the status and was told the driver was in route, I asked what time he would arrive as neither of us had eaten, she said she would have him call when he got to a stopping point, when we went to leave to go get dinner at 7:10 pm we noticed the LinCare van. The driver was not very personable and he seemed irritated by having to be there. Very unpleasant experience!!!
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Posted 2 months ago
Company marks up cpap equipment by way more than double. I dont know how this is legal. I have two insurances covering me and still had to pay 219 dollars. Which is close to what I would have had to pay if I just bought my equipment out of cpap.com or Amazon. Please avoid them. They also call non stop even after telling them you do no longer want supplies from them. This company is criminal in their practices taking advantage of people the genuinely need help.
Lincare 1 star review on 14th August 2025
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Posted 2 months ago
My high praise and appreciation to respiratory nurse/therapist MONICA, who out of compassion and challenge, came to my home during her lunch hour. I had been 6 frustrating months with another company. I received my Lincare device on a Friday with poor results each morning. Monica came on Monday and solved a problem that no one else (previous company) could figure out in half a year. Thank you, MONICA!
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Posted 2 months ago
I have tried and tried tried to pay off my CPAP machine in full. They send you supplies without even asking for them and bill you for them. And then they said it waqs my fault for niot returning them. I never ordered them!
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Posted 2 months ago
Lincare is rated 2.2 based on 476 reviews