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Lincare Reviews

2.2 Rating 144 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

2.2

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. The continue to bill me for supplies I didn't order and had returned! The also billed my insurance company and shoukd not have. Product was returned over 4 months ago and today I received a bill from my insurance stating I owe. Tried multiple time to actually speak to somebody at lincare and are continually told to call different numbers and have been hung up on several times. Horrible to do business will and they bill for products never received. DO NOT work with them if you have a choice!!”

Posted 10 hours ago

“Robert our delivery person is great, he is kind and happy to answers questions. They have been out of the oxygen tanks I need two weeks in a row and could only provide a few. The delivery day gets changed when they run low and since you must be home to take delivery and sign, I have to rearrange my schedule to accommodate their incompetency. My account needed to be transferred to a different location after the initial delivery, it has been 8 months and it is still not done so I receive texts from the wrong office saying to expect my delivery the next day and nothing gets delivered, so then I have to call and wait more days. I'm now told there is a billing issue so the account is on hold while it is under audit and they cannot transfer it. Do not call between 12 and 1 p.m., you'll be left on hold the entire time because they're at lunch, but the recording does not tell you that.”

Posted 1 day ago

“Horrible ! Been waiting for months for them to fill a feeding prescription because my son hasn’t eaten in 6 months ! I have called multiple times Been “ connected to different lines “ Just to wait on there it will be 20 min wait phone lines to be told “ we are backed up and no one is processing this yet “ Week after week is going by and my son still doesn’t have his feeding supplies !!!!!!! He is 5!!! Horrible ! If you could t fill someone’s prescription you should just tell them that! 😡 This is redicoulus!!!! Don’t order your stuff through them They are clearly under staffed And there phone people send you in circles To avoid helping !!!! Your company sucks”

Posted 1 day ago

“Just discovered Lincare took money out of my bank account. Haven’t ordered anything. Didn’t get anything.my Lincare c pap has been broken for three years! Not the first time they’ve charged me when I didn’t order or get anythingI”

Posted 2 days ago

“Ray was super. He explained everything to me and made sure to answer any questions I had. I had been waking up on and off during the night, but when I tried the oxygen, I slept like a log for 7 whole hours and then for another 2 hours! He certainly improved the quality of my life. Thank you, Ray.”

Posted 3 days ago

“They was very thorough and very helpful with the information I needed to get started with my new cpap.”

Posted 4 days ago

“Awful customer service. NEVER returned a call. Over 18 days I called and spoke to one of their useless associates that promised that someone would call me back, THEY NEVER DID. Worst customer service ever!”

Posted 5 days ago

“They have fantastic customer service! Sarah was so very helpful to me when it was most needed!”

Posted 6 days ago

“Thank you, Jennifer and Julie from LinCare Worcester MA office, for your expedient work in meeting the needs of an elder who was in need of CPAP equipment and not informed of company change. Your diligence will improve this person's quality of life. Keep up the good work in making this transition great for our community!”

Posted 1 week ago

“Had expressed my mother had dementia & had panic attacks when air did not automatically flow(she had to breath through her nose to activate), but the panicking induced mouth breathing. Took her to Emergency & she had basically been getting no oxygen. Nurse said that she had probably become to weak to activate the air flow. My Mom didnt make it out of the hospital. She has passed. Now I've been sitting here waiting for 4 hours of my day for them to pick up equipment & never showed.. NOT A FAN OF THIS COMPANY”

Posted 1 week ago

“After 6 years, because my doctor can't switch me to another provider, I am switching doctors just to get away from this company. Random supply deliveries, or no supply deliveries, or nobody answers the phone, or when they do the first answer is always NO. I have never had an experience where it felt like they were doing anything but trying to get me off the phone. Avoid. I am of the belief they bill insurance companies for way more than they deliver to the client because they deliver below the bare minimum.”

Posted 1 week ago

“Bad customer service point blank don't care about the patient Or try and figure out how to help the patient just the pay check”

Posted 1 week ago

“I want to thank Breann who helped me get my equipment so fast , she was polite and courteous and did a great job , also Sam who brought out my equipment was very helpful explaining everything … They come from the Utica Lincare office …. Thanks again … Rick M . P.S. Give them a raise …👍🏻”

Posted 1 week ago

“I was an employee of the Lincare office in Prescott Valley AZ for 7 days. I had been hired for the CSR position. I have a background in Administration and Customer Service. After 7 days of what was to be CSR work, I realized it was more of a Admin Assistant position with the pay of a CSR. CSR was only 25% of the job. But my review is not about that position, it's about the main office in Florida. I received my pay from the company in a timely manner when I quit on March 12th 2024. What I have not received as of this writing is the promised mileage pay for the 159 miles I had to travel for orientation. They had me drive clear to Flagstaff because the Manager up there was overseeing the Prescott Valley office and his wife was going into labor on the 4th child so he had to stay close to home. I have spoken to HR and tickets have been made to handle my problem. As of this writing I still have not received my promised money. I was told it must be on some accounting desk! Now I know why the Prescott Valley office has it's issues, it comes from the top. With 11,000 employees all over the USA you would think this company was a well oiled machine. But evidently it's not. If they are this bad with their employees how are they with their patients? I suggest this company needs an overhaul from the top down.”

Posted 1 week ago

“Had a wonderful visit from Monica! She listened, understood and explained everything in a caring way! Thank you, Lincare!”

Posted 1 week ago

“I just received a new Cpap device from Lincare in Crown Point. Lowell was very helpful and answered all of my questions. I would definitely recommend Lincare if you are in need of a new Cpap machine.”

Posted 2 weeks ago

“Marshell (his spelling) delivered the oxygen unit, provided use guidance, was competent, cheerful, positive, helpful, responsive. Lincare is lucky to have such a wonderful person in customer-facing capacity.”

Posted 2 weeks ago

“When my mother in law fell and broke her hip Justin Sory with this company went above and beyond to help her out.”

Posted 3 weeks ago

“DO NOT USE, PLEASE! Lincare has to be the absolute WORST company I’ve ever encountered. The employees are incredibly incompetent. I’ve been using CPAP for 1.5 years now. Not one single employee knows what’s going on with my CPAP performance or anything related to it. I’ve never received a correct supply order. I’ve moved and changed insurance and have literally told them at least 6 times and they still don’t have the correct information. I thought the first Lincare respiratory therapist was on drugs, but many of them seem that way. Clueless and just off, even the ones who appear to be competent! This is a very messed up company. DO NOT USE, PLEASE! I am eager to see my new PCP and get an order for another provider. I’m DONE.”

Posted 1 month ago

“They are rude and are completely unprofessional and unorganized.I had to do fight with them for 4 months to receive my cpap supplies.I only received them after I had to do a bunch of leg work to correct a internal issue within there systems then to be told that I need to stay ontop of my supplies authorization.Im not employed by Lin care so not sure why I need to do there billing jobs?Stay away from this company”

Posted 1 month ago

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Lincare is rated 2.2 based on 144 reviews