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Lincare Reviews

2.2 Rating 132 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

2.2

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave lincare a prescription for a portable oxygen concentrator in Dec 2023. It is now the end of Feb 2024, no appt set up for the test, can't get a # for the person in charge of this, they won't call me back. I have a planned trip in March, can't fly without it. I'm so frustrated. Last time I spoke with Lincare Pulmonary Therapist she has to email them and wait 48 hours for a result, she does not have a contact #. I am a advocate for the copd foundation, we are going to the Capital in March. Lincare is on my list for taking advantage of people with disabilities.”

Posted 1 month ago

“I order my oxygen cylinders on time. Most times the delivery person does not have what i requested. Today i was supposed to get 6 c cylinders but i got a call Lincare has no c tanks. They will come tomorrow after being closed last week on my delivery day. I have about a hour of oxygen to be away from home today. How does a oxygen delivery service have no cylinders. I got shorted ladt delivery also. Frustrating!”

Posted 4 months ago

“The Company From Hell IMPOSSIBLE to get customer service who knows anything. Be prepared to get transferred and transferred, and transferred, and transferred, and still NOT get an answer to your question. Run like Hell and never look back!!!”

Posted 1 year ago

“Every time I call no one answers. I called after hours and the recording said to wait for someone to answer. I sat on hold for over 30 minutes and the call was never answered. My concentrator is not working and I can't get anyone on the phone to get it fixed. I have been with Lincare for a couple years now and it has always been a bad experience every time I have to work with them. This applies the the Lincare in Springfield Oregon.”

Posted 1 month ago

“I worked for lincare got hired 3 months ago and got fired today because " they don't need more than 2 drivers". Then why was I hired in the first place? I left a good job because they offered opportunity and good benefits. And instead they screwed me without warning. Lincare only cares about making money. Not its employees or customers”

Posted 1 month ago

“I have been with Lincare for over 5 years. After moving over a year ago is when my problems began, but this wasn't the first time I had moved and for some reason this time must have been very challenging for their team. I have not received any new supplies for my machine for 15 months. After the initial delivery to my new address, they started shipping to my old addresses again for a year. I have called 10-12 times over the past 7 months and was told I wasn't allowed to speak to a manager and never received a call. I would highly recommend using another provider.”

Posted 1 month ago

“I keep getting stupid bills for a lousy $9. I tried many times to get it straight with no satisfaction. I finally decided to send the $9 just to shut them up and hopefully stop your stupid dumb late payment letters. Because no one is smart enough to understand that I don't owe them anything.”

Posted 2 months ago

“I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.”

Posted 4 months ago

“I had a miserable experience with this company. i had a high deductible, and ended up having to pay their inflated and unreasonable fees. for example, they billed me for a part of the CPAP device, the humidifying chamber, separately. I ended up paying at least $250 for a small piece of plastic. if i had done some basic research, i would definitely have gone elsewhere, but my sleep doctor's office recommended them. my usual company wasn't willing to authorize the device that i needed, which explains how i got into this nasty situation. Of course, their marketing person is very persuasive. At this point I convinced them to recommend other suppliers, but unfortunately, it's too late for me. this company had to pay a fine of $29 million (!!!) to Medicare due to over charging the government. why they're still in business is a total mystery to me. well, maybe not - they must have paid off somebody. Do yourself a big favor and STAY AWAY!!!!!”

Posted 4 months ago

“Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.”

Posted 4 months ago

“Would give zero stars if possible. It's bad to be a customer but worse to be an employee. Unprofessional area manager. So nothing will improve.”

Posted 4 months ago

“Unfortunately, Lincare is the only company that my particular insurance company provides. I find them to be a tad rude. My doctor ordered a face mask for my nebulizer machine two weeks ago and I STILL don’t have it. Very frustrating”

Posted 5 months ago

“longtime customer yet still have difficulty getting oxygen. I order on time but the do not even call to let me know they are not coming. Where I live I am the only person on oxygen that has to use tanks! All other companies provide portable compressors to avoid this lack of delivery. At my doctors order, I requested a bipap machine be replaced almost two weeks ago. I have not heard a word from them. Please avoid this company if possible!”

Posted 5 months ago

“Unbelievable, 02 cylinder was never refilled no pickup no return phone calls, left messages several times with no response. After 16 months I returned cylinder myself 75 miles away. The person at the office had feet up on desk totally clueless . I would give a 0 if possible . What joke”

Posted 6 months ago

“I would give them a zero if that was an option. I sent my daughter-in-law to have my tanks filled on this past Tuesday the 5th and they opened at 8:30am. My daughter-in-law was told she had to call before she could have them filled but they did fill them but the girl Roxanne continued to berate her for not calling in first which we were not aware of. No one helped her with getting the tanks in to have them filled. They did however help her get the filled tanks to her car. When I find another oxygen company I will drop them like a hot potato. Tired of them not being able to help a customer when they need help. Have had many problems with this particular Lincare.”

Posted 7 months ago

“I have no problem with their supplies but their customer service is at best incompetent, and at worst manipulative and malicious. Not only do they call and email multiple times daily until you reorder supplies, but when you ignore their calls they just keep calling and when you call them back to say, no thank you I have sufficient supplies for 90 days they ask when they should call again.. so I said 90 days Hung up and I got another email immediately telling me it's time to reorder supplies. It's as if they're saying if you call to complain we're just going to do it more.”

Posted 10 months ago

“If you value your life or the lives of your family DO NOT use this company. They do not provide oxygen supplies timely for oxygen dependent patients. It is unclear how they have not been sued for their negilience. How a medical equipment company could treat vulnerable people with such disregard for their health and safety is shameful. Most people should complain to their insurnace and maybe our insurance would stop using them and find an alternative that does not endanger the lives of our families and loved ones.”

Posted 10 months ago

“If I could give less than one star I would. They sent a tech who had never done the repair necessary for my dad's concentrator. Also sent her with no tools for the repair. My elderly father read the instructions and provided her the necessary equipment to fix it. His mobile unit needed a repair. The substitute unit was supposed to last four hours and it lasted one. He ran out of air while doing errands. The substitute's replacement did the same thing. One hour!! These are just a few of the dangerous practices this company has done in the last three weeks. They take forever to fix anything. Shoddy equipment. Terrible company who does not care about sick people. Go elsewhere.”

Posted 11 months ago

“This is a TERRIBLE company to deal with. I would not recommend them to anyone!!!!! Do not let hospitals talk you into using this company. The billing department is taking advantage of customers and the wait time to talk to a real person was 30 minutes. The guy that delivered the equipment had no idea what he was doing and was not helpful at all when explaining how to use the equipment.”

Posted 11 months ago

“Just started using them I'm already frustrated. Never received my first shipment called told it would be resent. Didn't receive again called told me address was not correct in their system I asked how could that be I have given them my address several times before. I was told they would resend but didn't receive a time this would happen.”

Posted 1 year ago

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Lincare is rated 2.2 based on 132 reviews