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Lincare Reviews

2.2 Rating 453 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
This company has been a headache for seven months, claiming I have been noncompliant with my equipment, therefore owing them money. My doctor has sent proof stating otherwise twice, and it continues. Now my bill is being turned over to collections.
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Posted 9 months ago
I am a retired nurse case manager. I live in Livonia Michigan 48154 .I used Lincare in the past for my personal CPAP supplies plus for my patients at Trinity Health Livonia and Blue Cross Blue shield of Michigan. I recently chose Lincare for my own personal use based on my past experience for a new CPAP machine . WHAT A MISTAKE!!!! I got acknowledgement my CPAP order was placed on 8/14. I called this day and Lincare did acknowlege my order and someone would call me shortly. After not getting a call ,I started calling on 9/22. And was told someone was going to call me back . I started calling 8/26, 8/ 27 ,828and 8/29 after telling my representative my CPAP quit working .they only have one respiratory therapist is working and the first available appointment is September 10 th . This is unacceptable.
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Posted 10 months ago
This company is unequivocally fraudulent. Despite my insurance company fully covering the cost of the supplies, Lencare proceeded to charge my credit card. Upon contacting them, they acknowledged their error and assured me of a refund, yet it remains elusive. Despite countless attempts to rectify the situation, their promises ring hollow. This is a clear case of deceit; steer clear of Lencare.
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Posted 1 year ago
Poor customer service! It's Saturday, oxygen concentrator has problems. No one answers their emergency number or their "chat" on their site. Need to plan your emergencies on week days during business hours. Pitiful company.mm
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Posted 1 year ago
Just do not use them. My experience has been beyond belief at the incompetence with this company. They don’t know what they’re doing. I need CPAP, but they’ve made it impossible.
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Posted 1 year ago
Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs! They simply do not (Lin) CARE.
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Posted 1 year ago
I gave lincare a prescription for a portable oxygen concentrator in Dec 2023. It is now the end of Feb 2024, no appt set up for the test, can't get a # for the person in charge of this, they won't call me back. I have a planned trip in March, can't fly without it. I'm so frustrated. Last time I spoke with Lincare Pulmonary Therapist she has to email them and wait 48 hours for a result, she does not have a contact #. I am a advocate for the copd foundation, we are going to the Capital in March. Lincare is on my list for taking advantage of people with disabilities.
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Posted 1 year ago
I order my oxygen cylinders on time. Most times the delivery person does not have what i requested. Today i was supposed to get 6 c cylinders but i got a call Lincare has no c tanks. They will come tomorrow after being closed last week on my delivery day. I have about a hour of oxygen to be away from home today. How does a oxygen delivery service have no cylinders. I got shorted ladt delivery also. Frustrating!
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Posted 1 year ago
The Company From Hell IMPOSSIBLE to get customer service who knows anything. Be prepared to get transferred and transferred, and transferred, and transferred, and still NOT get an answer to your question. Run like Hell and never look back!!!
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Posted 2 years ago
They said my CPAP rental bill was paid off, and then billed me for it 2 years later and said, "Oops, we can't go back and bill this to insurance as it has been too long". They never answer emails/phone/chat requests. Prepare for frustration and billing battles for your foreseeable future.
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Posted 3 months ago
Worst company ever they ship you the wrong items over and over & expect you to pay for wrong equipment. Seriously ridicules ... After ready reviews I thought I'd post mine too. And for those that struggle with egregious idiots at every level of lincare there is government agencies you can file a formal complaint as well as the BBB. If lincare can't clean up there act then it's up to people like me & you to shut them down stain them with fines after fines until we the people have some god damn dignity ....
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Posted 5 months ago
Terrible company, nobody knows what's going on and they just send you to someone else and its never ending waiting on hold and talking to people that cant help you. They sent my CPAP to collections even though I was compliant with my device and the doctor sent them the information. When I started receiving letters in the mail from collections it was months after they said they "fixed the problem" and that it was "a computer error that created this issue", I haven't even had the device for a year. Now I'm getting letters in the mail saying that I owe them money and I called the sleep specialist line and they said they can't help me but forwarded me to the Lincare line, now I'm waiting on hold AGAIN to see why they are charging me directly without me knowing. What a freaking headache, I would give them 0 stars.
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Posted 5 months ago
This company is incompetent, use AeroCare instead! They ignore doctor’s prescriptions and never get back to the Dr or patient for anything. I’ve had 3 orders put in to them over a four month period. The first order was ignored for two months. Second was never filled. Last one I spoke to a young woman who informed me that my diagnosis did not warrant oxygen overnight. When I asked if they had reached out to the doctor I was told a SALES REP would go visit the doctor about it. I spoke with my doctor office who then sent my Rx to AeroCare and I received a call back within an hour, and the machine delivered the next day. Do not use this place.
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Posted 5 months ago
Lincare is the most awful company to deal with. If there is any other option for someone to take, trust me (take it) do not deal with this place. Trust me I’m not one to normally write anything or talk about any body or company but this place is awful. I’m to the point now of getting a lawyer to try and get my money back that they charged me and shouldn’t have. I’ve been over 6 months now of them supposably going to put the money back in my account and they still haven’t. Constant run around
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Posted 5 months ago
Worst server in albuquerque new mexico lincare. Put orders in three weeks ahead for oxygen concentrator and tanks before trip. When I got to hotel my supplies where not there. I called them. There answer was we don't have a driver to bring your stuff. If you what then you come to office to get them I said that not going to happen. I'm 77 years old and can hardly get around and they what me to pick it up. Finally I called there office in Florida. They got it straight. Now when it was time to leave .I called them to pick the stuff up. Again there answer was we don't have anyone to pick the concentrator and air tanks up. This is crazy how albuquerque lincare treat people. SMH
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Posted 5 months ago
Im warning you do use LinCare …I was lied to several times about what my Insurance would allow I paid out of pocket for years still wasnt eligible for the equipment I wanted year after they would make promises and then come up with another excuse …I finally switched companies getting everything I need and Insurance is Covering it! I feel so Blessed that I have an Amazing Company now!!!
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Posted 5 months ago
Lincare is the worst business I have ever dealt with. I have spent over 80 hours on the phone attempting to straighten out my bills and invoices. I would be more than happy to pay my bill once they can itemize and show me what they are billing me for. Most calls have taken at least an hour and sometimes over two. Two invoices showed that they billed me for items that sent incorrectly. After ten hours of calls to return and get the correct consumables I gave up and just ordered what I needed and paid out of my pocket. I was sent to collections for a past un-itemized bill. I spoke with the agent at the collection agency and voiced my concerns Lincare’s billing me without an itemized invoice. I then went over my notes including the dates, times and conversations with Lincare representatives. The collections agent said I’m not surprised and this is wrong and that he would make notes and send everything back to Lincare. I waited two months without hearing from Lincare so I attempted (multiple times again) to get an itemized bill and pay it. I was told by a Lincare representative that the had a computer problem early in the year (2023) and they were unable to supply me with a itemized bill but I owe the money. I’m finished with this company. Think twice before you do any business with them and keep notes. At this point I’m more than happy to hire representation and see what a judge thinks about a company and how they can continually waste my time. I feel I should be able to bill them for the amount of effort I have put into this. LINCARE SHOULD NOT BE ALLOWED TO DO BUSINESS IN THIS FASION.
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Posted 5 months ago
They frequently ship the wrong size equipment; have LOOOONG phone wait times, poor customer service and declining equipment quality.
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Posted 5 months ago
My physician's office placed an order through Lincare. After two weeks of hearing nothing, I called and left a message. No response. I called back after a week. They claimed they needed something else faxed from the physician. The physician's office said they never received anything and contacted Linacre. After another week, I still hadn't heard anything. I called a spoke to someone who was "looking into my case" That was three weeks ago and I still haven't heard anything. I ended up going with another company.
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Posted 6 months ago
Signed up to receive supplies from Lincare. Before getting my supplies, the lady at the Belmont NH office said I need to drive 45 minutes to sign papers before receiving my first order of supplies. I asked if they got send them for me to sign and she said no. I need no appointment just stop and sing a few papers. So the day I was suppose to drive 45 minutes one way, I called to see if they do the electronic signature? I was put on hold and the lady from the previous conversation setting up my account got on the phone and with attitude, she said no! I had to drive there and sign the papers in person. I told her ok I was on my way. Getting to the office, I notice a sign on the door close from 12 to 12:30 for lunch. It was 12:26 and checked the door and it was open so o walked in. A lady from in an office yelled out if I need help and I said yes, I'm here to sign some papers for my supplies. Her tone immediately changed to, do you have an appointment? No, I was told I didn't need one to sign a few papers. Well I'm on lunch but I'll help you. If you want me to wait 3 minutes I can? She never said another word to me other than sign here, here, here and here. What a serious you know what! If I didn't need my supplies, I would have told her where she could go. On the way home I called my doctors office and told them what I just went through and asked to send a prescription to Reliable Respiratory in MA. I set up with them and guess what? I don't need to drive to MA to get my first order of supplies. I would never refer Lincare even to my enemies. The lady in Belmont was sooo unprofessional. It would be nice to know they care and contact her but I seriously doubt they will.
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Posted 6 months ago
Lincare is rated 2.2 based on 453 reviews