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Lincare Reviews

2.2 Rating 454 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 454 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
I would give them a zero for billing…in Wausau, Wisconsin. I called more than once. I got s huff and a hang up each time. Absolutely unacceptable.
Helpful Report
Posted 1 day ago
2 numbers to contact.. one not connected and other mail box full so can't leave message. Called web site number..I hung up after being on hold for 32 minutes
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Posted 1 week ago
What started as a hopeful investment turned into a devastating loss—I was scammed out of $185,000. I was overwhelmed with guilt, anger, and despair. I didn’t know where to turn until I came across Mrs. Mercy and her team. While I was skeptical at first, their calm, professional approach gave me a glimmer of hope. They guided me through every step and kept me updated throughout. In the end, they recovered a significant portion of my funds. I’m truly grateful.
Lincare 1 star review on 21st June 2025
Helpful Report
Posted 1 week ago
What started as a hopeful investment turned into a devastating loss—I was scammed out of $185,000. I was overwhelmed with guilt, anger, and despair. I didn’t know where to turn until I came across Mrs. Mercy and her team. While I was skeptical at first, their calm, professional approach gave me a glimmer of hope. They guided me through every step and kept me updated throughout. In the end, they recovered a significant portion of my funds. I’m truly grateful.
Helpful Report
Posted 1 week ago
LINCARE failed to deliver the portable oxygen concentrator to my spouse in a timely manner. They also delivered the wrong equipment with a wrong prescription when it was delivered. The wrong equipment did not work for more than an hour when he tried to use it. When my husband called to report that it didn't work, he was asked to drive to Farmville to pick it up a replacement. My husband explained that he is handicapped and has trouble getting around and they still insisted that my spouse had to come to them. The office also said they had very few of what he needed and that they were testing them to see if they even worked! So now we have a neurological patient with heart and lung problems going out in the heat to see if maybe they might have a working unit. Well done lincare....well done.
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Posted 1 week ago
Unable to reach a live person on the line. Wait time for a representative is 45 minutes.
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Posted 2 weeks ago
My brother in law is dead because of Lincare. His oxygen machine failed multiple times and they did not care enough to come out and replace or service. There was a large gap in time between services leading up to his death. Lincare and their insurance do not care and I have not heard from either in over 6 months after multiple attempts. I will make sure everyone knows how heartless and awful Lincare is. Raymond was 31. What a disgraceful company.
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Posted 2 weeks ago
Terrible. Late in delivering oxygen and late in picking up the equipment. They no show time after time, over and over again. Extremely poor customer service. No one should have to deal with all of the stress involved in dealing with Lincare!
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Posted 2 weeks ago
My mother passed away 2022. We scheduled two appts for Lincare to pick up the oxygen tanks. No one showed up either time. Move forward to 2025, I made an appt for someone to come pick them up. I then called to confirm them coming. Got sent to the wrong location and then was told I had to call somewhere else. when I asked questions as to why I need to call again, they got smart and hung up after being on hold for over 30 minutes!! UNACCEPTABLE!!!
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Posted 2 weeks ago
Doesn't even deserve 1 star. They lie and steal from senior citizens. Taking money out of an account without permission. Charging $527.06 for a nebulizer that can be purchased for $48
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Posted 3 weeks ago
In Feb 2025 Missouri Baptist Hospital arranged for Lincare to be my oxygen equipment provider. My insurance information was not properly recorded by Lincare, resulting in my being billed the amount that should have been paid by my supplemental to Medicare. Stephanie Doyle is my sales rep and she tells me she has nothing to do with billing. Next I attempted to register with their patient portal to communicate since Stephanie has stopped responding to my emails. The registration process requires you reply with a code they send to my phone. Their system did not send a code after multiple attempts. I want to be reimbursed the amount I paid that should have been paid by my insurance and I want them to stop sending bills even after the insurance information has been corrected.
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Posted 1 month ago
Terrible service! Not possible to get hold of them. They don’t call back and not replying to messages
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Posted 1 month ago
I have never dealt with a company that has poorer customer service. It’s been so difficult getting new supplies . I was out of compliance when my Dr. didn’t have an appt. Available until after my date to report progress. He sent info to them may 14 2025 and they said they never got the report. I copied the report from my chart and walked it into local office still no supplies. I think I ordered late yesterday when I was back in compliance. I can’t find my order on line today. I’ll keep checking and calling. Ridiculous service .they just don’t care.
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Posted 1 month ago
I went to pay my bill and they informed me I owed $1900, because I don't have insurance.... I have been with this company for several years ( because it's the only one that takes my insurance) I have insurance, I have several health issues and my insurance has always paid.... I told linecare that they have to personally call my insurance ( my insurance doesn't let you file online) linecare doesn't listen!!! I refuse to pay my bill!!! They are the worst company I have ever had to deal with!!!!
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Posted 1 month ago
Very unprofessional. They don't come and get there stuff and then will call you for there stuff years later. They keep calling my mom asking for my dad she keeps telling them that he hads passed. They saying they will stop call but will call back this time he got rude with her so I took over the call then he yelled at me. When called back to make a complaint and to talk to the manager the same guy got on the phone and said he was the manager. I do not go with this company.
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Posted 1 month ago
My mother is oxygen dependent. She must have it to live, yet Lincare has put off delivery oxygen now for the third week in a row. I will make certain to let EVERYONE I know about what they are doing. I pray this does not kill her!
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Posted 1 month ago
They suck they over charged me 400 dollars and you can’t find a person that will deal with it . I am filling a complaint with the state of ct
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Posted 1 month ago
The worst to deal with, EVER!!!!! Can't get through to anyone on the phone and the patient portal they spout while you are on hold forever doesn't work.
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Posted 1 month ago
There have been communication issues. Had a lot of difficulty getting a hold of someone to get my machine. Went on for several weeks playing phone tag. Someone would tell me an exact time they could call and then never call back. More importantly, I went to the office in Fredericksburg, VA to get my C-Pap mask adjusted. I was told by person to get my appointment with doctor ASAP so as not to be out of insurance compliance. So I made appointment, met with Primary Care doctor, but it was 4 days before the 30. day period so they want me to see him again. I can't get an appointment until 2 months later, which will be out of the time required by insurance. Called LinCare and there was no flexibility on the date. She blamed it on insurance, but was very unsympathetic. So now what do I do? Seems like no one cares at Lincare. . .
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Posted 1 month ago
I started with Lincare for my APAP machine last August. It is now May and I have yet to get a full head replacement. It has been escalated. I’ve had numerous hours of talking to different people and nobody has ever fully gotten back to me. In November, I started talking to customer experience. They have tried to really help. Today customer experience again sent me through to the we care and said they would explain it all before I got on. Once I was connected with we care, the woman said I’m looking into it all, and then I was hung up on or disconnected for some reason. Clearly they had explained it all so that she would know who I was talking to, and I did not get a call back This is entirely too long to not resolve an issue. They have no address or anything they can give me to file a complaint. That way since the phone doesn’t seem to be working.
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Posted 2 months ago
Lincare is rated 2.2 based on 454 reviews