Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 505 Reviews

29 %

of reviewers recommend Lincare

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2.2

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally requested a Lincare office in an area close to my home, but the Lincare nearer my Dr. office decided I couldn't go there. There is a 2-hour driving difference between the offices. and from my home it is 3 hours. I got my machine and when it didn't work right, I had to use it or my insurance wouldn't pay for it and if I tried to change my prescription to another office, I would have to be completely retested and have a new prescription. They would not exchange even my mask. I might even have to pay for the machine.”

Helpful Report

Posted 2 days ago

“Lincare means worst customer service. I use a nebulizer twice daily. It administers my doctor prescribed, inhalation medicine. The nebulizer malfunctioned and was unusable. We contacted Lincare for a replacement. Lincare advised that because it was less than five years old, they would not replace it and advised the warranty was for two years. I contacted my insurance, and was advised that they due to the malfunction, they would cover the replacement and that Lincare should submit the claim. The insurance company even called Lincare. We recontacted Lincare and their representative refused to submit a claim, saying it would be denied. A supervisor stated that they would do nothing and subsequently stated that we could buy a nebulizer from another source. We requested to speak to a manager and the supervisor advised she would email him to contact us. Noone ever contacted us. While searching online, we found the nebulizer manufacturer, explained the situation and they immediately said that the warranty is for five years and they would immediately provide a free replacement. The new nebulizer arrived in a few days. Lincare put my wife’s health at risk, refused to help, and did not provide or even inform us of the warranty. We contacted Lincare corporate and was advised that they would escalate our concerns and that an in charge person from the West Palm Beach location would immediately contact us. No contact was ever made. There are other negative reviews of LIncare. We have requested our insurance company to remove them from their provider list. Avoid this company.”

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Posted 2 weeks ago

“They keep calling with an automated system. I called back and was on hold over an hour and finally gave up. Went on patient portal and also no one came to help. They need to have real people to do more than call to get orders.”

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Posted 1 month ago

“Poor customer service. Yesterday the person who called was super rude then hung up. They have poor billing practices as they bill for supplies vs DME. DME is covered by insurance; supplies are not. Currently on hold yet again and the expected wait time is 150 minutes ... this is not an amusement park ... hire some customer service agents and train them in service!”

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Posted 1 month ago

“Terrible customer service. I didn’t get new supplies for the first six months. They kept blaming Insurance only to find out they put it in wrong. Then after that, it was a constant battle to get supplies. I may be got them one time easily and then since December (4 months now), I hadn’t gotten any new ones. The main company you’re supposed to call for supplies tells you to call a local company and local company tells you to call the main company. I’ve dealt with customer experience many times, supervisors, and it’s just been a mess. They were again blaming my insurance and then after several months, they said my doctor was supposed to fill out something and they never got anything. My doctor finally wrote for me to go to a different company.”

Helpful Report

Posted 1 month ago

“Terrible customer service. Even their own local offices can't get through to talk about billing questions”

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Posted 1 month ago

“I have never seen such incompetence, they couldn't have been worse if they had tried to be over my two month plus association with them as a customer. I don't know who they stay in business”

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Posted 1 month ago

“Ever since Lincare moved from Waretown to Farmingdale NJ the service has gone downhill. Their phone rings at least 12- 18 times before it's answered. You very, very rarely get a live individual, the wait time on hold is at least 20 minutes or more. If it is answered by a real live person, it's the answering service representative who relays your request, or the automated voice option, which also relays your request to a an actual staff employee. Then you literally have to wait hours upon hours for someone to get back to you. Very frustrating, and extremely annoying. What has HAPPENED to a once trustworthy customer friendly Company??”

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Posted 2 months ago

“I had a really bad experience with the company the lady that answer the phone living messages is was imposible to call speak to customer service take two day to call me back not very professional , rude and incompetent, don’t help me with any solutions for getting my equipment . It was very important to me sense a have surgery.I don’t recommend this place I”

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Posted 2 months ago

“Absolute nightmare to do business with. None of the departments are connected so you have to make multiple calls and inevitably be transferred 3-5 times each call to get answers. I just called to pay my last bill and was told the balance due was one amount. Paid it. Decided to call back to verify that my balance was zero and was told I owed more money. When I asked for one final amount I was told I couldn't get that as their system wasn't updated. I asked how often that happened and was told once a month. FOR BILLING! I just want this relationship to be over and am on hold yet again waiting for an answer. Also, I was promised a refund in December for a double-billed item. When I call 30 days later to make sure that happened I was told it was being investigated. DO NOT USE THIS COMPANY AND ONLY RECOMMEND TO MORTAL ENEMIES.”

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Posted 2 months ago

“In the last 3and a half years I went through 3 cpap machines this last one was issued a month ago l found out it was a used machine made me mad so the one before this was used to . I do not know how this company gets away with this. I called to let the office know this was a used machine. They told me they could not issue a new machine. They would not get paid I don't get another machine for a year so people if you deal with company check your machine for the hours.mine had 604 hours on it . They tried to assure me it had been sanitized. Really what liars.......”

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Posted 3 months ago

“Some of the techs were outstanding. Overall the experience has been a nightmare. The online reporting system is a difficult joke. When you call with an issue they try to blow you off and push you off on someone else. I called the main complaint number and when I was describing the problems, at one point I could hear her talking under her breath. At first she denied it but then she claimed she was trying to close off something on her computer. I am 73 and this is the first time I encountered a bad complaint contact! I was referred to this company by my doctor. I wish I had checked their reviews before dealing with them! No wonder this company gets so many bad reviews. IMO”

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Posted 3 months ago

“Have been trying to get a power cord for my bipap for 2 days. No one will help. When I call and finally get a human to speak to they always put me on hold, and never come back on.”

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Posted 4 months ago

“Have been trying to get a power cord for my bipap for 2 days. No one will help. When I call and finally get a human to speak to they always put me on hold, and never come back on.”

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Posted 4 months ago

“I ordered 1 cpap hose and 1 mask. Received it. On 6/4/25. Then on 10/4/25 I got a bill saying I owed money for 1 tube and 3 masks. After talking to 9 people for their billing mistake they said they have a 60 day refund policy even though it's been only 55 days since I got my bill. They said it's because the bill was 6/4/25 that it's past 60 day and they can't do anything so let me pay for 3 masks when I received one mask. Not going to happen.”

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Posted 4 months ago

“I hardly almost never leave a negative review, here I feel obligated to my fellow human beings to warn them about dealing with this company: to be fair I’m focusing on their Billing department; mistakes and absolutely the worst customer service I have ever dealt with in my life. My insurance is telling me not to pay: Lincare: pay THEN we discuss and if proven wrong will reimburse you. I didn’t pay per my insurance: guess what LiNOcare did: send it to collection.”

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Posted 5 months ago

“My life depends on my respirator @ 67 I’m on Medicare. I pay out of pocket $248/monthly for this device. Lincare meters supplies, don’t ask, don’t get and you only get every 60 days though the manufactures state replace every 30 days -issue #1. Now ready for a refurbished aching after 27 months it’s a two (2) week wait. So what happens if my device fails? It’s a two week wait to replace it - I’d be in hospital care on day #1. Lincare is a deep for profit company that frankly could care less about there employees (severe turnover) and or the patient. Plain and simple: HORRIBLE CORPORATION”

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Posted 5 months ago

“Worst Pharmacy care. At all cost do not use this company if you need meds. Your meds will always be late. They don’t seem to care if this is the case. Overall experience is just terrible. I just can’t overstate how much frustration they will inflict on you if you use them.”

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Posted 5 months ago

“I too would leave a "0" star if I could. The ROANOKE, VA Office Manager on Murry Street is lazy and sorry! The office manager there would not even speak to me about my inquiry of an error on my Mother's EOB for lincare/mdinr. She relayed the message through (I guess) the front desk person back and forth. Her reason was because she (my Mother) was a patient in the Collinsville office. But she COULD tell me my Mother's account was in COLLECTIONS. I PROCLAIMED how could this be when Lincare sent her a check for $78 recently for OVERPAYMENT. And if there WAS something sent to collections, why wasn't she notified prior to it going to collections? This does not make one bit of sense. The Collinsville, VA Office - UNRESPONSIVE. You are on hold for eternity. Then it sounds like someone picks up but then presses a button to put you on hold again. Never hearing a voice at all. We ended up having my Mother's insurance agent call her insurance provider again only to find out it was a "coding" error. Something I suspected all along. This place needs new management or just close up altogether. To try to work with someone and find answers to resolve an issue is unrealistic with this company. CANNOT COMMUNICATE WITH THE COMPANY BECAUSE NO ONE (EVEN WHEN YOU SHOW UP) IN THE OFFICE WILL TALK TO YOU.”

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Posted 5 months ago

“Would give 0 stars if I could. Billing practices are questionable. Received a bill over a year old threatening collection (said that I wasn’t contacted numerous times which I was not.) This was not the first “late” bill I dealt with. Customer service is hard to get to, a long wait and sounds like they are reading from a script. I am so happy to be done with this company.”

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Posted 5 months ago

Lincare is rated 2.2 based on 505 reviews