Lincare Reviews

Name: Lincare
Rating: 2.16

2.2 Rating 138 Reviews

29 %

of reviewers recommend Lincare

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2.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. NEVER returned a call. Over 18 days I called and spoke to one of their useless associates that promised that someone would call me back, THEY NEVER DID. Worst customer service ever!”

Helpful Report

Posted 4 hours ago

“Had expressed my mother had dementia & had panic attacks when air did not automatically flow(she had to breath through her nose to activate), but the panicking induced mouth breathing. Took her to Emergency & she had basically been getting no oxygen. Nurse said that she had probably become to weak to activate the air flow. My Mom didnt make it out of the hospital. She has passed. Now I've been sitting here waiting for 4 hours of my day for them to pick up equipment & never showed.. NOT A FAN OF THIS COMPANY”

Helpful Report

Posted 2 days ago

“After 6 years, because my doctor can't switch me to another provider, I am switching doctors just to get away from this company. Random supply deliveries, or no supply deliveries, or nobody answers the phone, or when they do the first answer is always NO. I have never had an experience where it felt like they were doing anything but trying to get me off the phone. Avoid. I am of the belief they bill insurance companies for way more than they deliver to the client because they deliver below the bare minimum.”

Helpful Report

Posted 3 days ago

“Bad customer service point blank don't care about the patient Or try and figure out how to help the patient just the pay check”

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Posted 3 days ago

“I was an employee of the Lincare office in Prescott Valley AZ for 7 days. I had been hired for the CSR position. I have a background in Administration and Customer Service. After 7 days of what was to be CSR work, I realized it was more of a Admin Assistant position with the pay of a CSR. CSR was only 25% of the job. But my review is not about that position, it's about the main office in Florida. I received my pay from the company in a timely manner when I quit on March 12th 2024. What I have not received as of this writing is the promised mileage pay for the 159 miles I had to travel for orientation. They had me drive clear to Flagstaff because the Manager up there was overseeing the Prescott Valley office and his wife was going into labor on the 4th child so he had to stay close to home. I have spoken to HR and tickets have been made to handle my problem. As of this writing I still have not received my promised money. I was told it must be on some accounting desk! Now I know why the Prescott Valley office has it's issues, it comes from the top. With 11,000 employees all over the USA you would think this company was a well oiled machine. But evidently it's not. If they are this bad with their employees how are they with their patients? I suggest this company needs an overhaul from the top down.”

Helpful Report

Posted 1 week ago

“DO NOT USE, PLEASE! Lincare has to be the absolute WORST company I’ve ever encountered. The employees are incredibly incompetent. I’ve been using CPAP for 1.5 years now. Not one single employee knows what’s going on with my CPAP performance or anything related to it. I’ve never received a correct supply order. I’ve moved and changed insurance and have literally told them at least 6 times and they still don’t have the correct information. I thought the first Lincare respiratory therapist was on drugs, but many of them seem that way. Clueless and just off, even the ones who appear to be competent! This is a very messed up company. DO NOT USE, PLEASE! I am eager to see my new PCP and get an order for another provider. I’m DONE.”

Helpful Report

Posted 3 weeks ago

“They are rude and are completely unprofessional and unorganized.I had to do fight with them for 4 months to receive my cpap supplies.I only received them after I had to do a bunch of leg work to correct a internal issue within there systems then to be told that I need to stay ontop of my supplies authorization.Im not employed by Lin care so not sure why I need to do there billing jobs?Stay away from this company”

Helpful Report

Posted 4 weeks ago

“No follow up or patient contact to review next steps. Terrible customer service.”

Helpful Report

Posted 1 month ago

“Clovis, NM Office staff is Very rude and no help in getting you set up with your needs. New patients pick up their equipment and that’s it, they are done with you..”

Helpful Report

Posted 1 month ago

“Wish I read this reviews before I used lincare sooooo unprofessional with such an important medical issue shameful you shouldn’t be in oxygen business !!!”

Helpful Report

Posted 1 month ago

“Every time I call no one answers. I called after hours and the recording said to wait for someone to answer. I sat on hold for over 30 minutes and the call was never answered. My concentrator is not working and I can't get anyone on the phone to get it fixed. I have been with Lincare for a couple years now and it has always been a bad experience every time I have to work with them. This applies the the Lincare in Springfield Oregon.”

Helpful Report

Posted 1 month ago

“Worst customer service for handicapped people. Very cold, calculating and lie. Jackie was suppose to call me by noon on Friday and never heard a word. Dealt with Shelley ariginally and was very rude and cold. Got my wheelchair from another company through Medicare in 3 days. Linares customer service is horrible. Would not refer anyone to them.”

Helpful Report

Posted 1 month ago

“I worked for lincare got hired 3 months ago and got fired today because " they don't need more than 2 drivers". Then why was I hired in the first place? I left a good job because they offered opportunity and good benefits. And instead they screwed me without warning. Lincare only cares about making money. Not its employees or customers”

Helpful Report

Posted 1 month ago

“I have been with Lincare for over 5 years. After moving over a year ago is when my problems began, but this wasn't the first time I had moved and for some reason this time must have been very challenging for their team. I have not received any new supplies for my machine for 15 months. After the initial delivery to my new address, they started shipping to my old addresses again for a year. I have called 10-12 times over the past 7 months and was told I wasn't allowed to speak to a manager and never received a call. I would highly recommend using another provider.”

Helpful Report

Posted 1 month ago

“I started with Lin Care nine months ago. I have yet talk to the manager Lee in Leesburg Florida to get my mask. They sent me one series of mask they don’t fit she won’t return my call after 30 or 40 attempts to call them they hang up on me every time after 20 to 30 minutes. I need to be fitted for a new mask. I can’t use what I have whatsoever. This is very dangerous and unprofessional on their behalf. It’s my life that they’re playing with. I wish I could give them less than one star. The mask I have has air leaks I get red face on my machine every night”

Helpful Report

Posted 1 month ago

“What went wrong? Everything. Absolutely the worst company I have ever dealt with. Was promised a call back two weeks ago about a complaint I filed about the local Lincare office (Helena, MT). No call back and the local office isn't open most of the time. As a previous commenter said, this company doesn't even deserve a negative 5 star review. Additionally, they don't actually contact your insurance company to see what your copay/deductible will be. My insurance is BCBS and they force me to pay 25% up front before they'll ship supplies. Even if I've met all my deductibles and insurance is paying 100%.”

Helpful Report

Posted 1 month ago

“This is the most incompetent vendor, I have been waiting for Nasal Pillows for my CPAP delivery system for over a month. After numerous 'dropped' calls, and follow-up to a supposed 'UPS shipment' that was initiated in early FEBRUARY. It is now March 11, 2004, and still no supplies. I finally requested the UPS tracking number after customer service indicated that the shipment was sent. WELL, only a UPS label was created, NO SHIPMENT was sent. I will be writing a letter to the state department of health/and anyone to shut this company down for complete incompetence.”

Helpful Report

Posted 1 month ago

“I'd give a negative 5 stars if I could. This is the most incompetent company I've ever dealt with. You call them and on hold for 45 minutes and they answer then hang up. This has happened 3 times in a row today alone. I think it's time to seek a lawyer about my billing issue. They keep charging for equipment that has been returned. Say they haven't received payments that have cleared the bank and so on. They do not return calls and if you do get to speak with someone they are down right rude disrespectful. We had them send a copy of all their records regarding the account and it shows the payments were made but they still insist that the payments have not been paid. DO NOT DO BUSINESS WITH THIS COMPANY. FIND ANY OTHER COMPANY BUT RUN FROM THIS ONE. POOR CUSTOMER ACTUALLY NON EXISTANT CUSTOMER SERVICE. They finally answered the phone and my wife is speaking with them finally. The person she is speaking with is arguing with her and telling her she is a liar. Lawyer time.”

Helpful Report

Posted 1 month ago

“Just awful customer service, after 4 days calling re cPap machine errors with return calls (still under warranty), no heat or humidity, finally called manufacturer ResMed & they said I had to deal with LINCARE since they sold it to me. After being persistent about not getting a response, they told me to report to my insurance company sonde ‘they’re paying big bucks for it’. Ins co got through to them & I got an appt in 4 days. ResMed also confirmed vendor is responsible for replacement since under warranty. From time I walked in for appt they kept saying I had to contact manufacturer, wouldn’t let me finish sentences, but did admit the airsense11 is having lots of problems with the heating function. After she tested machine & ‘checked’ with someone else gave me new machine. Seemed annoyed when I wanted to see settings she entered. Also asked about serial # & if connected to Bluetooth (since they did that when giving me 1st machine. She said I could do it! Said having no clue thought you do that, she said they’d do it ‘sometime today’! Looking for new vendor!”

Helpful Report

Posted 1 month ago

“Took 2 years to get billing straightened out.... Then the new Year started and back to the same billing problems.. I'm over billed again”

Helpful Report

Posted 1 month ago

Lincare is rated 2.2 based on 138 reviews