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Lincare Reviews

2.2 Rating 163 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

2.2

Based on 163 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.”

Posted 3 months ago

“Lincare is the worst company I have ever worked with they send me the wrong parts for my c-pap machine and it takes hrs to try and get thru to them they double bill your insurance and rob you with the co-pays, can't wait till I own this and can get my supplies somewhere else, BEWARE!!!!!!!”

Posted 3 months ago

“They are scam artists. I pay the bill and then a few weeks later get another bill saying I'm delinquent. I never know what I am paying for, as it is never an itemized bill. I was told that I had paid everything off last month and my account canceled. Received another bill today for $180 and then an agent called to collect an hour after the bill came. STAY AWAY FROM THIS PLACE!!!!!”

Posted 3 months ago

“Over pricing, rude billing department. Never know what my co-pay will be from month to month.”

Posted 3 months ago

“I tried calling the business office and corporate office multiple times regarding my bill. I was on hold for up to an hour without anybody answering or the line would just go dead. I called my local office and they said all I could do was keep calling and gave me numbers I already had saying they couldn’t help me. I finally went through get human and within 2 minutes they had a billing agent on the phone..”

Posted 3 months ago

“needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare, without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.”

Posted 3 months ago

“They don’t even deserve a one star, their services is pathetic, call ,there’s no return calls .Pathetic. They drop off the machine leave ,no checking on the patient been two years they haven’t been out here since.”

Posted 4 months ago

“I had them provide me a c pap in York, Pennsylvania. I couldn't use it for a chunk of the trial period because I was very sick. They didn't care. I even provided them a doctors note. They forced me to give it back. Definitely one of the worst experiences in my life!”

Posted 4 months ago

“LINCARE Lacey WA is the worst company I have ever encountered. I have been their customer for over 8 years and have had nothing but trouble, stress and headaches. Not to mention, I have been lied to, appointments not kept, messages not passed on, no equipment checks (when I asked for them), equipment malfunction twice, emergency telephone numbers not answered (hospitalization required), cannulas not available. Constant incompetent employee turnovers. LINCARE has not followed their own obligations stated in the contracts. I will NOT RENEW another contract. LINCARE does not deserve ONE STAR.”

Posted 4 months ago

“I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.”

Posted 5 months ago

“Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21, 2023. Now, on December 15, 2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!”

Posted 5 months ago

“The San Louis Obispo California lincare was some of the most uncaring rude people. They were notified in advance about my travel arrangements. I tried to explain to them i couldn’t give them an exact ETA because of traveling by car and stoping to rest along the way . I called them several times and spoke to the same woman at least twice letting them know where I was and let them know I would arrive on Tuesday. Unfortunately I did not get the people in the office name I spoke to. The person told me it would be no problem to exchange my empty tanks for full ones so I could make it to my next stop on my trip . When I arrived they made out like I was a lier and had never spoken to them . I have stage 4 COPD and they couldn’t care less if I had oxygen or not . Stated they had a shortage in tanks they would not exchange tanks with me because they would not let the individuals on their route go without tanks . So what would I do without o oxygen tanks ??? They didn’t care They told me they could not help me . Luckily there was a great professional office in Bakersfield CA 2.3 hours away that helped me with no issues. This caused me to lose 5 hours of visiting time with my daughter that I may not see for a long time . Shame on you San Louis Obispo lincare .”

Posted 5 months ago

“They will keep charging you and torture you by not answering calls, drop call, transfer from one to another until you are desperate and end up paying something you didn't ask for just to have your life back. Simple as that. Don't do business with this company.”

Posted 5 months ago

“I had a miserable experience with this company. i had a high deductible, and ended up having to pay their inflated and unreasonable fees. for example, they billed me for a part of the CPAP device, the humidifying chamber, separately. I ended up paying at least $250 for a small piece of plastic. if i had done some basic research, i would definitely have gone elsewhere, but my sleep doctor's office recommended them. my usual company wasn't willing to authorize the device that i needed, which explains how i got into this nasty situation. Of course, their marketing person is very persuasive. At this point I convinced them to recommend other suppliers, but unfortunately, it's too late for me. this company had to pay a fine of $29 million (!!!) to Medicare due to over charging the government. why they're still in business is a total mystery to me. well, maybe not - they must have paid off somebody. Do yourself a big favor and STAY AWAY!!!!!”

Posted 5 months ago

“Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.”

Posted 5 months ago

“Would give zero stars if possible. It's bad to be a customer but worse to be an employee. Unprofessional area manager. So nothing will improve.”

Posted 5 months ago

“4 out of 5 times they never showed up for a scheduled delivery of my Oxygen. I only live 2 blocks away!! They never answer their phone or door. One time I ended going to the next town over to get oxygen & that town is 137 miles away!”

Posted 6 months ago

“Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations. I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study. The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ?????? So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock? They said it would take that long to get insurance approval and there was nothing they could do about it. Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter". Well it mattered to me so I insisted to talk to the regional manager and they said they would instead. A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning. I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP. Well, Monday came and went and Lincare had not gone to get the signature from my doctor. Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare. Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP. I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP. Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day. About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday. In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP. I give them an "F".”

Posted 6 months ago

“Unfortunately, Lincare is the only company that my particular insurance company provides. I find them to be a tad rude. My doctor ordered a face mask for my nebulizer machine two weeks ago and I STILL don’t have it. Very frustrating”

Posted 6 months ago

“longtime customer yet still have difficulty getting oxygen. I order on time but the do not even call to let me know they are not coming. Where I live I am the only person on oxygen that has to use tanks! All other companies provide portable compressors to avoid this lack of delivery. At my doctors order, I requested a bipap machine be replaced almost two weeks ago. I have not heard a word from them. Please avoid this company if possible!”

Posted 6 months ago

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Lincare is rated 2.2 based on 163 reviews