Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 156 Reviews

30 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 156 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Company From Hell IMPOSSIBLE to get customer service who knows anything. Be prepared to get transferred and transferred, and transferred, and transferred, and still NOT get an answer to your question. Run like Hell and never look back!!!”

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Posted 1 year ago

“I am dealing with a broken oxygen concentrator making an awful racket, sounding as if it will fall apart at any given moment, but according to the technician.....'It's not an emergency". Maybe it has to blow up first!”

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Posted 1 year ago

“i would rate this company less than 1 star if possible for being able to contact them via phone. wait times intolerable. i provide patient care and cannot stay on hold for 49 to 79 minutes each time I have tried to place an order no matter if i try to call the local office, the toll free number or the executive office. even tried to place an online order but could not connect. i would never recommend this company to any of my colleagues.”

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Posted 1 year ago

“I have been fraudulently charged $500 twice by this company! I do not owe them anything yet they keep charging me. This is ridiculous. How are they still in business?”

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Posted 1 year ago

“My husband took my concentrator to have it fixed and they refused to return it saying my insurance information was wrong and they weren’t getting paid they filed it with a company I have never heard of they were told my information multiple times and still got it wrong I will Never do business with them again so unprofessional and rude”

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Posted 1 year ago

“Worst Customer Service possible. Website doesn't recognize customer ID, so can't set up auto payment. Local and corporate phones zero help, put you on hold for hours or don't have any answers.”

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Posted 1 year ago

“Lincare is the worst company to have. If you need help with anything. Their customer service is terrible from day one. Good luck if you have a billing question. You will wait on hold for hours just to be transferred to a department that tells you they cannot help you and that you need to speak with billing. They are rude and take advantage. They have no desire to help their customers at all. I wish I would of never gone through them. I cannot wait until my year lease is up and I own the equipment and can switch companies. DO NOT USE THIS COMPANY. THEY ARE NOT WORTH THE STRESS OR HEADACHES OR HOURS OF HOLD TIME YOU HAVE TO WAIT TO SPEAK TO THEM EACH MONTH WHEN THEY ARE THE ONES TO MESS SOMETHING UP!!!!!!!”

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Posted 1 year ago

“Lincare is very unreliable. Their employees are always messing up supply orders. I had one employee tell me to go to Amazon when I didn't get my supplies I was told was coming. Very rude!!!”

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Posted 1 year ago

“2 out of 3 of my CPAP orders are wrong. They are a horrible company to deal with. On my last 2 orders they sent only part of the headgear. I returned it and never received a complete set of headgear. They are a mess of stress to deal with. Long phone waits, barely cognizant representatives.”

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Posted 1 year ago

“Lincare was first contact for my order, in early May 2022. I received a prescribed machine mid-September. I am now trying to get adjustments made because the machine doesn’t work properly. Now in October, I am being called several times a day. For supplies on an un-usable product. Again today Oct.8th, I am trying to get Lincare to provide service for a un-usable product. Called 8 times. Transferred 4 times and disconnected every time after a lengthy wait.”

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Posted 1 year ago

“Called three different times to get additional CPAP supplies. The third time I asked someone to call me back. After getting supplies from them for 8 years I am no longer a customer. Terrible customer service at the local branch in Norton VA and trying to get help from the call center. My last request for a password reset never showed up.”

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Posted 1 year ago

“Reading these reviews and having had my own horrible experience, I can't understand why this company is still in business. It's not as if they are selling candy bars. Their customers need life-saving supplies and equipment. Have they no morals?”

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Posted 1 year ago

“By far the WORST medical equipment supply company I have ever had to deal with. As a cancer patient I reached my insurance catastrophic cap in April and insurance now pays %100 of my bills. For some reason Lincare can't seem to get this figured out and continues to bill me. I have tried to call but no one ever answers the phone. I have called the Patient Advocate Team numerous times and they are absolutely WORTHLESS. First time I discussed my billing issues with them and was put on hold for over 5 minutes waiting for a billing rep to join us, only to have the call disconnected. Second call resulted in the patient advocate trnasfering my call to a number that rang, unanswered for over 5 minutes and disconnected. Third call no one answered after remaining on hold for 20 minutes. Do WHATEVER you must to USE ANOTHER medical equipment supply company. STAY AWAY FROM LINCARE!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Management of this company should be ashamed that patients in need of critical equipment and supplies have to put up with the nightmare that they call customer care.”

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Posted 1 year ago

“It has been 9 weeks since they received the order for my CPAP. However, each time I call I get a different excuse of why I have not received it yet. And that is after 20+ minutes of being on hold and typical being transferred at least 3 times. Ridiculous and poorly managed company.”

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Posted 1 year ago

“I would give 0 stars if it were possible. Lincare of Monroe, LA lied, did not return phone calls and were totally unprofessional. I would advise if there are other companies available, to avoid this one!”

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Posted 1 year ago

“Cannot get ahold of anyone thier.They never answer phone! You spend so much time on phone until you just give up ! Poor customer service !”

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Posted 2 years ago

“They charge your bank account without warning”

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Posted 2 years ago

“In the past 5-6 months, I have had to call 5 times to get an explanation of my first months bill and wait a total of 246 minutes before I could speak with some, I have received the incorrect equipment 3 times, I have been lied to by a member of the escalation team, who identified herself as Emily, I have been waiting for a piece of equipment for 8 days that I was assured was being overnighted or 2nd-day air, only to find out today, when I called again, that it is not being sent. This company is a nightmare. You would think that they would understand that a CPAP machine and its supplies are medically necessary items and not just something frivolous being ordered. The lack of concern for the patients they serve is appalling.”

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Posted 2 years ago

“I have to use a CPAP machine and on my third try to find a nasal pillow that would fit my nose I was given the wrong size and have been unable to use my CPAP for well over a month now. I contacted Lincare of Hattisburg Mississippi three times and my call was never returned. I am a truck driver and I am unable to drive a truck without my cpap so it’s going to prevent me from earning a living and I don’t think Lincare cares.”

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Posted 3 years ago

Lincare is rated 2.2 based on 156 reviews