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Lincare Reviews

2.2 Rating 455 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 455 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
I started with Lincare for my APAP machine last August. It is now May and I have yet to get a full head replacement. It has been escalated. I’ve had numerous hours of talking to different people and nobody has ever fully gotten back to me. In November, I started talking to customer experience. They have tried to really help. Today customer experience again sent me through to the we care and said they would explain it all before I got on. Once I was connected with we care, the woman said I’m looking into it all, and then I was hung up on or disconnected for some reason. Clearly they had explained it all so that she would know who I was talking to, and I did not get a call back This is entirely too long to not resolve an issue. They have no address or anything they can give me to file a complaint. That way since the phone doesn’t seem to be working.
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Posted 2 months ago
First night of use and now my throat is sore and I was aware of it all night so not much sleep. This morning I could not get the thing to shut off. Pushed all the buttons. It flashed red lights and beeped loudly. Finally had to unplug . Too much of a hassle.
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Posted 2 months ago
Worst medical-type company I've ever dealt with, and that's saying a lot since I spent my entire career in the medical industry! Some of the highlights: They've refused to supply me (the customer) with billing statements to show what they've billed to my insurance...and EOBs from my insurance company reveal lots of charges for cpap supplies that were never ordered or received...that's billing fraud! Six months in and I've still not been measured a single time in order to find a mask that actually fits! They won't return my calls, won't respond to emails, etc! WORST COMPANY EVER (at least in the Alamosa, CO area)...AVOID!!!
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Posted 2 months ago
This company is a total Joke. In January I've returned the CPAP and cancelled all their services. Until now, every single month, they take money from my credit card for supplies that have been cancelled. Every month I call the billing office, have to explain same thing over and over, they promise that my money will be returned till the end of the week but guess what till now nothing has been returned! Total scam, people don't use this company
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Posted 3 months ago
Absolute joke of a company. Never get anything right. Never actually help solve any issues. Have yet to get a correct order....
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Posted 3 months ago
I was referred to American HomePatient which is a Lincare company. They set me up with a sleep apnea machine with a nasal mask that won’t stay in place. I pulled a full face mask out of my closet that is at least 10 years old and used it a few times and saw it worked. I quit using the machine a week and a half ago hoping insurance will call me to see why I’m out of compliance so I can fully tell them. Emails to the local office, apparently the regional office, to Lincare themselves and tried calling the local office. All American HomePatient care about is filing a claim, take the money and run. No patient care.
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Posted 3 months ago
Dont go to this company. Promise you the world then stab you in the back.
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Posted 3 months ago
I've never seen a company with such horrible customer service. I'm moving and I can't even get through to them to come pick up their equipment that I am no longer using. I have notified their main office and they supposedly messaged the local office but no one has contacted me in 20 days. Now I'm on hold for 22 minutes trying to get hold of them & I guarantee you that when they finally come to the phone after my wait the call will get disconnected. That has happened a number of times. HORRIBLE!!!
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Posted 3 months ago
Whoah, are they cereal?? Did they just deport, incarcerated a patient and removed their healthcare benefits???
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Posted 3 months ago
The WeCare program is a farce.There was no follow through with the complaint. Was put on hold 5 times and then shifted to the the manager with whom I had the complaint. Policies are not clear. After over 20 years of being their customer, I will be giving my business to another company.
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Posted 3 months ago
I have a defective Oxygen Concentrator and called Lincare yesterday Morning Thursday March 13, 2025. I was told a new Concentrator would be delivered today. I have not received new equipment. I'm 80 years old and on Oxygen 24/7. Lincare is the worst company to deal with. Customer Service is disgusting. This is the 2nd time I've had equipment issues and both times dealing with Lincare has been a nightmare.
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Posted 3 months ago
If I could give a zero I would. Incompetent is an understatement. Once again delivery did not show up. Office staff is rude and clueless. The respiratory specialist is the only one that seems to know anything . They get away with this because they are the only supplier that is available throughout the US and only ones with niv's available. If you have the option do not use this supplier
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Posted 3 months ago
My first visit was to be fitted with and learn how to use the CPAP . I have many disappointing memories after that. The Modesto facility is ugly, dirty and uninviting. I immediately had problems with the mask. Knowing it could take time to adjust, I waited a bit before contacting the local representative. Every time I attempted contact with said representative, he was either out of the office, with a client or away from his desk. I waited a week knowing how “busy” he is and finally called again to leave another message. Finally he called back left a message. When I immediately tried calling back he was again not available. Finally we spoke after two weeks of waiting for advice to relieve the pain I was experiencing. I spoke with the Lincare supply person to ask to hold off on delivery of more supplies yet they were sent to me any way. I consequently lost use of the Machine and have to start over with the process and prescription for a CPAP. I certainly would never recommend nor ask for the service from this unprofessional establishment. Try to find a different company if possible. That is of course unless you enjoy being dismissed and treated poorly.
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Posted 3 months ago
Garbage company, avoid at all costs. They will screw up billing overbill insurance and then you can never get a hold of anyone outside of your local office. The local offices seem to care but the corporate office and billing are just useless and should not have jobs.
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Posted 3 months ago
Keeps charging RENTAL for a machine I purchased. Dropping this joke of a company as soon as I find new provider
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Posted 3 months ago
Worst company ever. They set appointments to service you without checking to see if you're available, then when you make a appointment with them they "forgot to add you to the list". Also my pulmonologist sent a prescription more than once for a portable oxygen a year ago and every time I ask lincare about it, I'm told "that's not my department, can't help you". This company should not be in business, they don't care about their customers. If could give a negative star review I would.
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Posted 4 months ago
They said my CPAP rental bill was paid off, and then billed me for it 2 years later and said, "Oops, we can't go back and bill this to insurance as it has been too long". They never answer emails/phone/chat requests. Prepare for frustration and billing battles for your foreseeable future.
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Posted 4 months ago
Horrible, horrible company. Impossible to speak with anyone. Automated phone system asks for patient name and then hangs up the call. No matter which menu item chosen. They don't honor appointments. Don't show up, don't call. Lousy, lousy service. Absolute worst company I've dealt with in years.
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Posted 4 months ago
I would like to know why the "branch" in Missoula, Montana is unresponsive to phone calls, messages, and no one is ever in their store at 723 Ronan Street!! I have been trying to get my Mom's oxygen accessories, Cannual 7 foot soft, for MONTHS! This is beyond a bad customer experience.
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Posted 4 months ago
I called Lincare on January 28th to inform them of my new insurance. I need CPAP supplies but I need to have the items approved by Tufts. I called Lincare back today, February 19th, and nothing has been done on my account.
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Posted 4 months ago
Lincare is rated 2.2 based on 455 reviews