Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 469 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no customer service. They kept me on hold for 33 mins. When someone finally picked up the call, she disconnected the call immediately before I could utter a word. So, great customer service! Do not recommend.”

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Posted 10 months ago

“Very unorganized and the representatives will push you from one person to another without regard to your situation. Long wait times, useless online chats. Poor customer service.”

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Posted 10 months ago

“What a company, first you don't give out a raise to your employees until July, using Medicare changes as an excuse. Then you only offer 3 percent. Cost of living went up more then that. Then you ask the employees to send money for disaster relief. I mean what the hell, you pay your employees less now then before and then ask them for more money to help out other employees. Why not step up linde and help those workers out. I mean you do report profits each year, maybe invest in the people that get you those profits. I know it's a radical idea, invest in the people that you say you care about. I guess an employee is just a number in a file, go figure.”

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Posted 11 months ago

“I was told they were too busy to help within a timely manner. I am a current customer. My equipment isn’t working properly for me. I have reached out before my 30 day trial period. Now I have to pay for the proper mask! Not happy at all! I totally understand why they have a low rating! Hire help if you are soooo busy”

Helpful Report

Posted 11 months ago

“Un professional company,doesn't go out there way to help people on oxygen,the older people suffer because of them,If u run out Oxygen,they don't care,wish some other compa y would move in,run them out of business”

Helpful Report

Posted 11 months ago

“I have a doctors order for full nebulizer kit every six months because I have pseudomonas! First they called and told me they're not going to give me a nebulizer Secondly they sent a mask and the receipt said Lincare $item 1959 kit nondisposable nebulizer 82.53 second Medline model HC 4630BH mask aerosol adult 5.91 received September 27 with only the mask enclosed! I called and said I was told that I'm only going to get a mask however I have pseudomonas and doctors orders are the whole thing replaced every six months so I don't reinfect myself so I got hung up on twice I called back to third time after I talked to Ahcccs And told jazzy I believe that I submitted a grievance with access and she looked up my order and said I never ordered a nebulizer but she would send one out so I received it yesterday I feel like I went through a lot of high blood pressure moments trying to deal with this and the fact that I'm going to have to do it every six months while I'm alive is scary and that I have the statement that said they delivered a nebulizer but stated to me they weren't going to deliver a nebulizer think fraud is involved maybe you should check on that”

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Posted 11 months ago

“They are absolute pests and can't get anything right which leads them to become even bigger pests. They can't accurately explain why you're being charged, they send the wrong equipment, they give you the run around, they can't keep the most basic info on file, and just are a terrible supply company.”

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Posted 11 months ago

“This company has been a headache for seven months, claiming I have been noncompliant with my equipment, therefore owing them money. My doctor has sent proof stating otherwise twice, and it continues. Now my bill is being turned over to collections.”

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Posted 11 months ago

“Leaves you on hold for over an hour while you’re on your death bead just to ask a question. Absolutely terrible customer service, but they only care. It’s only about the money for these companies, we are numbers.. not people to them.”

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Posted 11 months ago

“My supplies arrived 9/12/24 unfortunately the climate hose was for a ResMed 11. I use a ResMed 10. The filters were wrong also. The representative said i should have told them I changes machines I have NEVER had an 11 onky a 10!!! VERY RUDE!! This person put me on hold for 10 minutes when all i needed was a return label sent to me. She then says it will be a week before they can email me the label!! I kept checking ALL my mail but email never came. Today a package came from them with the correct hose but NO filters and the added a water chamber that I didnt ask for. No return label in box either so I called today 9/24 and it was a "service" again not the office. They disconnected my call 4 times prior to a representative actually answering!! She couldn't see where any label was sent so she said it would be 7-10 more days before I would receive it. This is the worst customer service I've ever experienced and very worrisome because it's a medical supply business. Don't understand how they stay in business. I switched from Alpine bc their bookkeeping is horrible and fraudulent but I don't know of any other supplier. I may just buy my own supplies on Amazon bc I waste so much time just trying to get them from Lincare.”

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Posted 11 months ago

“WITHOUT A DOUBT THE WORST CUSTOMER SERVICE AROUND. BEEN CALLING FOR DAYS TO RESOLVE AN ISSUE TO NO AVAIL. THEY PUT YOU ON HOLD FOR HOURS AND NEVER PICK UP THE CALL. I DON'T KNOW HOW THEY STAY IN BUSINESS.”

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Posted 11 months ago

“Lincare is the worst company I've ever done business with. I started with the company on 3/27/2024. I had to attend a Cpap class, I provided them with the required RX order from my doctor, and they supplied me with my equipment and supplies. They provided me with their mission statement which stated they would provide me with the best possible service. Unfortunately that has never happened. Customers receive a schedule for receiving supplies. After 2 months I never received supplies. I have called the supply center since Aug 15 and I am always told that they are missing the doctors authorization. They said they need that to bill Medicare. I can't even begin to tell you how many times I have called my doctor, the supply center, compliance department, and the local Lincare office (where i was instructed to call if I have any issues). I am worn out. I now have anxieties I never knew I had. I don't even know how to be polite anymore. Today is Sep 20th.....problem still is not resolved. I never knew a business would lie to you. One person will tell me one thing and the next person tells me something else. I asked the Lincare rep how long is the authorization good for. One rep said 6 months and another one said 1 year. I gave them the authorization on Mar 27. It is my opinion that that should honor the Authorization I provided them. The Lincare reps tell me there are additional forms that the doctor needs to provide them. So here I sit with nothing resolved. I recommend to anyone that is getting ready to use a CPap to look for another company. Also read the reviews. And the customer service is ranked 1.9 out of 5. And they have multiple lawsuits against them. I wish I had read these reviews before I selected Lincare. I feel Medicare and our health insurance companies need to look into this company and shut them down.”

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Posted 11 months ago

“The absolute worst company I’ve ever worked for. They treat their Employees, terribly upper management doesn’t care at all for their employees. If you raise any concerns or they don’t like you, they will do everything they can to make your life miserable and push you out knowing that from personal experience. I wouldn’t recommend Lincare to anybody.”

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Posted 11 months ago

“I left Lincare about 5 years ago because of absolutely horrible service. Even though I quit and told them numerous times, to date I still get at least 3 messages from them that I need to order. Had absolutely nothing but problems with them from the first day. Stay away!”

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Posted 11 months ago

“Probably not the actual Lincare call agents or general staff causing this debacle. The experience reminds me of the final days of the old superstores going out of business; like when K-Mart closed down, and you just walked around inside wondering what exactly was happening, and who or what was in charge, even though you knew none of that really mattered anymore.”

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Posted 11 months ago

“I ordered oxygen supplies and 2 days after I called to confirm they are processing my order which was confirmed by whoever picked up the phone. One week passed I didn't receive the order. I called again heard that my order was sent and for some reason I didn't receive it. The agent said he would find out about it and calls me back. Later I received a call saying my order didn't process and it was not shipped. Finally I called the complain department. This is the 3rd or 4 times that I had bad experience with Linecare employee. They pick up the phone get your order and after hanging up the phone they don't care about your order. Fist of all you have to wait on the phone minimum of 15 minutes and longer then call 2 to 3 times a week until your order get processed.”

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Posted 11 months ago

“These guys are the worst company. We applied for the small mobile purse oxygen concentrator 4 months ago. Do we have it yet?!?! Nope. They are not intelligent.”

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Posted 1 year ago

“The absolute worst company ever came and took my 71 year old mothers CPAP machine and said she did not wear it enough in first 90 days that insurance would not pay for it for that reason LIARS!!! Called insurance found out it is not true the problem was lincare they said they have the right to take it back if you do not use it for the hours they want you to. They never told me mother anything about a 90 day period they are horrible how can you take it from an elderly person also she has Dementia and sometimes forgets to put it on or back on that is how dementia affects a person can't change that also she has kidney disease and takes fluid pill so goes to bathroom several times a night come on what the hell does this company expect from a 71 year old elderly woman no health problems I am So angry going to go somewhere else but I am not done yet I am contacting the better business bureau”

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Posted 1 year ago

“What went right, Nothing! I have paid for my cpap almost a year ago, still receiving a bill for a payment, they drafted my payments automatically and I paid my last one over the phone because the Florence SC office is incompetent and beyond rude. All of them. Obviously Lincare doesn't care! I cannot reach anyone without it taking over an hour and they promise to call back, but they don't. The respiratory therapist was so rude to me, for absolutely no reason from the first visit. How do you allow employees to treat people this way? All the negative reviews, you deserve!”

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Posted 1 year ago

“Had had oxygen thru Lincare I didn't need it now they put me on some meds. My oxygen was picked up in June 6th 2024. They continue to send bills and bill my insurance what do I do😡”

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Posted 1 year ago

Lincare is rated 2.2 based on 469 reviews