Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 489 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lincare is very aggressive and misleading in setting you up with CPAP. You are auto-enrolled in re-supply which in my opinion is way over the top. In just 2 months I had like 3 new masks, filters and they would send me more. What a waste! Also you are charged for these. Then when you try to cancel auto-resupply you must call them and they are not direct and clear in helping you. It's a bit like pulling teeth to cancel. Next, when you log into their patient portal (7 months later)...it tells me I am not eligible to purchase orders online due to my insurance...and I must call them! Interesting how if I'm on auto-resupply I'm eligible for products monthly but if I do it myself I literally am not eligible. "Reorder Supplies We currently could not find items that were eligible for reorder at this time. Please contact your local center and we would be happy to assist you. “Eligibility” refers to the requirements that must be met in order to reorder items based on your insurance provider. This could be due to various reasons such as a limited number of refills allowed within a specific time period, or other factors determined by your insurance plan. If you feel like this is incorrect, please contact your local center. (xxx) xxx-5260" This is an aggressive and money-hungry business model and not one that is actually here for patients.”

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Posted 1 year ago

“All about the money. Have no intention of helping the user. Received a c pap was told that I would need to use the machine at least 4 hrs nightly for Medicare to cover plus I have tri care for life. Did the best I could to maintain those hrs. Some nights used for 5 plus hours some less . Was called and told that wasn't in compliance. Stated they could see my usage over Bluetooth . Barely had dot on my machine. Live in the country no internet access. Was told that I was short 3 to 4 minutes on several nights what. They could not get Medicare pay for machine. No one cares about your health. I ordered a new mask and filter Medicare payed for it. Also their call center would call a couple of times a day ask what's my name address date of birth the calls became very aggravated. Was told owell guess I would have to take another sleep study. Sad”

Helpful Report

Posted 1 year ago

“I picked up a nebulizer. I never received medication for it because my insurance would not approve. I made arrangements to return it. Shortly before I returned it, I received a voicemail stating you wanted to make arrangements to deliver it to me. Obviously your business does not know what is going on. I returned it July 31st. You charged my credit card for it August 11th. Your customer service is horrendous. I made numerous attempts at contacting you. Nobody answers the phone numbers on my paperwork - even after 56 minutes. The portal would not work. I only tried it twice. I already wasted enough time on Lincare.”

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Posted 1 year ago

“First off we haven't got a monthly bill since January. We ended up getting a unexpected bill for $256 beginning of August. The Lincare i do business with won't even answer my calls. Worst company I've ever done business with.”

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Posted 1 year ago

“I drove 40 miles yesterday to Lincare too pick up a new CPAP machine in St Croix Falls WI. Then rudely greeted, with very little help. I asked for advice on a different kind of full face mask, and a mask style was dropped on the table without comment. I drove the Lincare to get this treatment. I can be ignored without driving!”

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Posted 1 year ago

“I called a week in advance knowing I was going to be out of food so I could get it at the earliest time possible they told me no problem will have it there at a certain time and date, well it's three day later than that date and I still don't have my food. Customer service was no help at all when I called, going to find a new supplier for sure”

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Posted 1 year ago

“If I could give Lincare a ZERO - I would. I continue to recv daily phone calls regarding ordering supplies - sometimes multiple times a day. Lincare staff members have been advised multiple times to STOP ALL phone calls - now and going forward. When I need supplies - I WILL CALL!”

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Posted 1 year ago

“They send me stuff that i cant use and then send me an invoice. After 2 hrs on the phone several times they tell me that they will call me back within 24 hrs. They dont. After 2 monthe the they tell me its against their policy to take returns. The shipping bos was never opened. They are the biggest scammers out there. Stay away I havent had thier machine for 8 months. I don't need their supplies. I will have to pay for supplies that i cannot return or use to keep my credit from being dinged. They are a terrible taking advantage of everyone.”

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Posted 1 year ago

“No one ever calls you back! I make call after call and all they say is someone will call you back. Never happens. Billing issues, never get a invoice, have no idea what is being billed to my insurance...Their portal is a joke! First, I was told that there is a system outage (which was not the truth)and then was told must be my ID #. Still not corrected after 3 weeks. Fix your OOPS errors!!! No wonder you have low ratings. Do you even look at these issues on here or correct them? Very disappointed in the lack of customer service.”

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Posted 1 year ago

“I have had issues over a month with this company to get my inr set up all I get is I'll call you back tomorrow.”

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Posted 1 year ago

“It's funny how the reviews are 1 star or 5 star what's up with that. They got me for $795 for oxygen rental that I never did use sat there for 6 months tried to give it back but they told me i had to have a doctors release which took a month.insurance was covering it gave the equipment back and they charged an additional $795 For what I had canceled it a month prior. You can buy the same oxygen generator for a little less than 600 on Amazon and you keep it. Never ever will I use lincare for anything. You can buy your own cpap online as well and take it to your doctor to have set up. DON'T USE LINCARE”

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Posted 1 year ago

“lincare Stuart provided me with horrible customer service. They do nothing to help with a problem They refuse honor my doctors orders to change my cpap mask. They are horrible in florida. When i used them in new jersey they were great. Stay away from them in florida”

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Posted 1 year ago

“These people are not to be trusted. First, my customer experience was terrible. They were rude and inconsiderate. Then they asked for copies of my medical records. They had my Dr. prescription, so why did they need my personal health records? They said it was required of them for Blue Cross. BCBS told me that was BS. When they finally did supply me with a CPAP they had the settings wrong for my mask, they overcharged me and would not present a detailed bill so I could supply it to my FSA administrator. Then they told me that BCBS required I rent the equipment. I checked with BCBS and they said BS again, I could have purchased outright and they would cover it.”

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Posted 1 year ago

“Lincare waited almost an entire year to send me a bill. If they billed or reviewed accounts on any regular basis, I would have realized this was a bad deal. Instead they waited until the absolute last moment possible moment to bill me. There is no compassion here, no respect for sick or poor people. I spent a couple days on hold trying to get someone to pick up their equipment. Do they only employ 4 people? Their online “chat” & Portal don’t work. I have dealt with many terrible medical companies, but Lincare is the worst!!”

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Posted 1 year ago

“This was my 3rd time with issues of ordering and had to make a return.. But, Customer Service from the Call Center Representative are really upsetting, No Repore, No Decorum, .. simply don't know how to connect with the customer... Instead of texting the whole sorted details and playback the call. DOLORES THIBODEAUX Date 4/31/24 Call Time: approximately 4:30 pm central time. * I know the ins and outs of a call center I worked one for over a decade, so with the information I provided it should be resolved and call back from a supervisor.”

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Posted 1 year ago

“This is literally the worst medical services company ever. The staff is beyond unfriendly, not helpful and incompetent, their customer service is a joke and unreachable, they are incapable of placing, executing and delivering orders for CPAP correctly. This company should be prohibited for how bad they treat patients. Their intentional negligence and incompetence puts patients lives at risk. Tell your doctor you don’t want to work with J&L / Lincare.”

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Posted 1 year ago

“The billing department is horrible ! My bills are always wrong . I don't want to deal with a company I have to keep such a close eye on . I have wonderful insurance where I only pay like 7.90 a month for my supplies and then one month I will get like 40.00 for the same stuff and I have to say no I always only pay this much and they look around and go oh okay I see the problem someone had it in the computer as only 80 percent covered . I mean basically everytime I get a bill I have to call in and have it fixed just to turn around and when I get a bill again it's messed up all over I'm about done with this . Nothing more annoying then spending my time on the phone correcting someone else's job .”

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Posted 1 year ago

“Cant give them any stars- they are truly awful . This is absolutely one of the worst companies ever!!!!!!! Horrible customer service with the most rude representatives I have ever encountered. They either lie or are completely incompetent, they''ll say you are under contract with them, when you're not. They say you have equipment when you dont. Their records are all screwed up. You call multiple times and sit on hold forever only to be told someone will call you back and of course, they NEVER do. Seriously, no one should ever use this company”

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Posted 1 year ago

“Woman you have to speak too is horrible. I'm 76 disabled and have copd. She rushes me off the phone. Has no patience. Delivery guys aren't bad. I've even called corporate to no avail”

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Posted 1 year ago

“Poor communications running around with their employees asking for my personal data again and again: bad on-line Lincare business. Time to resolve my breathing issues. Transfer to a better respiratory company”

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Posted 1 year ago

Lincare is rated 2.2 based on 489 reviews