Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 469 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service and web site ever: cannot log into to patient portal after entering patient ID and DOB.....you are forced to call them; the hold times are extremely long and very little help provided. I would recommend you NOT ever deal with this company.”

Helpful Report

Posted 1 year ago

“RUDE. Just the worst. I called 5 days after the death of my mother to arrange pickup of her oxygen supplies as she had quite a bit at home, it was painful to pass by, and I thought someone might need it. I called at 4:55 p.m. (they close at 5:00 p.m.). I told Jim Olson, who answered the phone, that my mother had passed and I needed to arrange for her SUPPLIES to be picked up. He had the nerve to tell me “make sure you are using the correct language so we know what we are picking up”. Excuse me, what? I will admit, I was immediately enraged but my mother has just died and you want to correct my use of language? I called him “graceless” and told him to schedule a pickup. He refused and said “I was apparently having a bad day”. What the actual heck is wrong with this man? I again insisted that he schedule the pickup, raised my voice, told him that yes, I was having a bad day SINCE MY MOTHER HAD JUST DIED, and to come get his equipment. He told me to call back tomorrow, hung up on me, and then turned the phone at the office off - at 4:57 p.m. I called back 3 more times and got the automated service. Nice. Really nice, Jim. Way to be compassionate towards your clients and their families. He had previously been rude to my terminally-ill mother while she was in crisis and her oxygen concentrator failed her - told her that in all his years, no one had ever had more than one break down. Real class act over there at Lincare Traverse City.”

Helpful Report

Posted 1 year ago

“Terrible beyond terrible customer service. Not reliable at all. Nasty beyond nasty. Extremely slow about equipment pickup. Please make sure that they are not billing your insurance for Lincare equipment sitting in your house and it is not being used. Nasty, nasty and trifling customer service.”

Helpful Report

Posted 1 year ago

“My delivery of oxygen fell on a Monday which was memorial day. Most holidays are on Mondays. The power went out the day before for 5 1/2 hours. This caused me to use more oxygen that I had expected. I called to put in an order on Friday hoping I could get one on Tuesday and was told I would have to wait until the following Monday. I had plans to go to a barbeque on Sunday and then leave for South Jersey on Friday. I would not be home on the next Monday. I was told I could drive 40 minutes each way and pick up my own oxygen if I wanted some. Even the garbage men pick up the following day day after a holiday. If I don't pick it up myself plans will be short and I guess I'll be stuck in my apartment instead of enjoying myself. If I do get it myself I am calling my insurance company and make sure they take off for the delivery and I should be reimbursed for my gas and time for picking up what should be delivered to me. I also want my delivery day changed to another day besides Mondays.”

Helpful Report

Posted 1 year ago

“Cannot get my cpap supplies. They don’t return calls. I had to order online with a private company.”

Helpful Report

Posted 1 year ago

“Lousy customer service. Never honored commitments made at initial receipt of medical equipment. Excessive hold time30 minutes, inability of customer representative to resolve problems, no call backs. Changing to different company”

Helpful Report

Posted 1 year ago

“They continuously sent me supplies, sometimes twice a month. Continued to charge my insurance company,and harrased me by phone and mail. I did not have the machine they sent supplies for and when asked to send me a return label, they got rude and hung up. They then took money out of my account. Will not listen to you and are veryrude.”

Helpful Report

Posted 1 year ago

“Terrible company. Absolutely no care and concern for the patient. Knowing I was c-pap dependent, failed to deliver supplies and failed to notify me for MONTHS. Forced me to buy supplies online despite having insurance. Please avoid this company at all costs! They simply do not (Lin) CARE.”

Helpful Report

Posted 1 year ago

“Lincare care keeps calling me. They are relentless call every day even after I told them I did not need supplies and I would call them. Told them to take my name off their list and they told me that they needed my date of birth and address. The very Rude Caller had me on speakerphone, Yelling in the phone. People treat you how you treat them. I will never order from them again!”

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Posted 1 year ago

“Abusive prices!!! Get what you need at Amazon. Lincare charges over 50% to 60% for the same products. I will never do business with them again.”

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Posted 1 year ago

“Lincare does not care. The Dayton, Ohio Office is terrible. Michelle is very rude and hangs up on you when there is a problem. When you call back she claims we were disconnected. The concentrator they sent out is very loud and unsafe. It's reading 70 decibels whi h will cause hearing loss. Do not use this company. We cannot get the oxygen supplies that my mother needs.”

Helpful Report

Posted 1 year ago

“My Cpap Machine is not Working, Called 4 Time to ask to Fix my Proplem, 5Day's later now Reply, I Have copd and afib,This is life Threatening Don't no what to Do!”

Helpful Report

Posted 1 year ago

“Terrible company. The continue to bill me for supplies I didn't order and had returned! The also billed my insurance company and shoukd not have. Product was returned over 4 months ago and today I received a bill from my insurance stating I owe. Tried multiple time to actually speak to somebody at lincare and are continually told to call different numbers and have been hung up on several times. Horrible to do business will and they bill for products never received. DO NOT work with them if you have a choice!!”

Helpful Report

Posted 1 year ago

“Horrible ! Been waiting for months for them to fill a feeding prescription because my son hasn’t eaten in 6 months ! I have called multiple times Been “ connected to different lines “ Just to wait on there it will be 20 min wait phone lines to be told “ we are backed up and no one is processing this yet “ Week after week is going by and my son still doesn’t have his feeding supplies !!!!!!! He is 5!!! Horrible ! If you could t fill someone’s prescription you should just tell them that! 😡 This is redicoulus!!!! Don’t order your stuff through them They are clearly under staffed And there phone people send you in circles To avoid helping !!!! Your company sucks”

Helpful Report

Posted 1 year ago

“Just discovered Lincare took money out of my bank account. Haven’t ordered anything. Didn’t get anything.my Lincare c pap has been broken for three years! Not the first time they’ve charged me when I didn’t order or get anythingI”

Helpful Report

Posted 1 year ago

“Awful customer service. NEVER returned a call. Over 18 days I called and spoke to one of their useless associates that promised that someone would call me back, THEY NEVER DID. Worst customer service ever!”

Helpful Report

Posted 1 year ago

“Had expressed my mother had dementia & had panic attacks when air did not automatically flow(she had to breath through her nose to activate), but the panicking induced mouth breathing. Took her to Emergency & she had basically been getting no oxygen. Nurse said that she had probably become to weak to activate the air flow. My Mom didnt make it out of the hospital. She has passed. Now I've been sitting here waiting for 4 hours of my day for them to pick up equipment & never showed.. NOT A FAN OF THIS COMPANY”

Helpful Report

Posted 1 year ago

“After 6 years, because my doctor can't switch me to another provider, I am switching doctors just to get away from this company. Random supply deliveries, or no supply deliveries, or nobody answers the phone, or when they do the first answer is always NO. I have never had an experience where it felt like they were doing anything but trying to get me off the phone. Avoid. I am of the belief they bill insurance companies for way more than they deliver to the client because they deliver below the bare minimum.”

Helpful Report

Posted 1 year ago

“Bad customer service point blank don't care about the patient Or try and figure out how to help the patient just the pay check”

Helpful Report

Posted 1 year ago

“I was an employee of the Lincare office in Prescott Valley AZ for 7 days. I had been hired for the CSR position. I have a background in Administration and Customer Service. After 7 days of what was to be CSR work, I realized it was more of a Admin Assistant position with the pay of a CSR. CSR was only 25% of the job. But my review is not about that position, it's about the main office in Florida. I received my pay from the company in a timely manner when I quit on March 12th 2024. What I have not received as of this writing is the promised mileage pay for the 159 miles I had to travel for orientation. They had me drive clear to Flagstaff because the Manager up there was overseeing the Prescott Valley office and his wife was going into labor on the 4th child so he had to stay close to home. I have spoken to HR and tickets have been made to handle my problem. As of this writing I still have not received my promised money. I was told it must be on some accounting desk! Now I know why the Prescott Valley office has it's issues, it comes from the top. With 11,000 employees all over the USA you would think this company was a well oiled machine. But evidently it's not. If they are this bad with their employees how are they with their patients? I suggest this company needs an overhaul from the top down.”

Helpful Report

Posted 1 year ago

Lincare is rated 2.2 based on 469 reviews