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Lincare Reviews

2.2 Rating 146 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.”

Posted 5 months ago

“Would give zero stars if possible. It's bad to be a customer but worse to be an employee. Unprofessional area manager. So nothing will improve.”

Posted 5 months ago

“I order my oxygen cylinders on time. Most times the delivery person does not have what i requested. Today i was supposed to get 6 c cylinders but i got a call Lincare has no c tanks. They will come tomorrow after being closed last week on my delivery day. I have about a hour of oxygen to be away from home today. How does a oxygen delivery service have no cylinders. I got shorted ladt delivery also. Frustrating!”

Posted 5 months ago

“Good afternoon, I would like to share with you that Ray, my delivery man has helped myself and husband so much. he takes time to explain everything to us and never fails to make sure we have all that we need to make life comfortable with all the things we need. He deserves to be greatly appreciated. Also, Tasha and Zemora, the ladies in office are a great too they really take great care of us and our needs. I am so pleased with our team in Rapid City. they deserve alot of praise. Thank you Wayne and Roni Straub Edgemont SD”

Posted 5 months ago

“4 out of 5 times they never showed up for a scheduled delivery of my Oxygen. I only live 2 blocks away!! They never answer their phone or door. One time I ended going to the next town over to get oxygen & that town is 137 miles away!”

Posted 5 months ago

“My driver at lincare, Luis Torros Is the only part of the company that I like. He goes out of his way to help people. He'll come with tanks anyway when there is a mix up. He'll tell you when you need supplies, & he's always pleasant. He just doesn't do his job he goes out of his way to help.”

Posted 5 months ago

“Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations. I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study. The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ?????? So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock? They said it would take that long to get insurance approval and there was nothing they could do about it. Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter". Well it mattered to me so I insisted to talk to the regional manager and they said they would instead. A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning. I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP. Well, Monday came and went and Lincare had not gone to get the signature from my doctor. Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare. Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP. I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP. Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day. About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday. In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP. I give them an "F".”

Posted 5 months ago

“Unfortunately, Lincare is the only company that my particular insurance company provides. I find them to be a tad rude. My doctor ordered a face mask for my nebulizer machine two weeks ago and I STILL don’t have it. Very frustrating”

Posted 5 months ago

“longtime customer yet still have difficulty getting oxygen. I order on time but the do not even call to let me know they are not coming. Where I live I am the only person on oxygen that has to use tanks! All other companies provide portable compressors to avoid this lack of delivery. At my doctors order, I requested a bipap machine be replaced almost two weeks ago. I have not heard a word from them. Please avoid this company if possible!”

Posted 6 months ago

“Kevin was great! He gave great instructions on how to utilize equipment. Very informative!”

Posted 6 months ago

“I've had to recently take my father into my care as he was hospitalized & had to be released into my custody. I've had nothing but issues trying to get everything transferred to this County. Appts are months out. Lincare is the only ones that I haven't had an issue with. Debbie is constantly ontop on it! Juan our delivery guys is terrific at making sure we get everything. If we don't have it, he contacts Debbie & gets to it right away. Without them I don't know what I would do. We were left with nothing & I was scared watching him fight to breathe. I'm so grateful that both of us can now sleep at night, thanks to the wonderful team work of Lincare. Sincerely, Lenda & Dante”

Posted 6 months ago

“Very terrible customer service. Been waiting almost a month just to get set up as a customer despite needing medical supplies. Whenever I call for a status update I get caught in a phone loop being transferred to various departments multiple times. Highly discourage anybody from using this company.”

Posted 6 months ago

“Long story short: They sent me the wrong headgear and are refusing to either reimburse me for the charge or send the correct one. Whole story: I've been using Lincare for years, getting the same headgear for the entire time. A few orders ago, I was shipped a different style. It fit so I figured the old one was just discontinued. On my last order, they sent a strap that did not fit. I called and was told to send it back for a replacememt. I did and they sent a box full of nose pillows that weren't in the right size. I called again and was told to send it back for a replacement. I did and they then sent me a frame not the strap. I called again, was told to send it back and when I called, I was told by a rep from the Escalation Resolution Team that they would not send me a replacement. Even though she admitted that the new headgear should never have been sent in the first place, that they still carried the original headgear and the new strap was "universal". I don't know what she means by that . The strap doesn't fit. She says that she won't send a replacement since she claims that I never sent the wrong strap back. Which doesn't make sense for a few reasons. First of all, they obviously got the strap back as they tried to send a replacement for it. Two, why do they even care since they can't sell opened medical equipment to someone new. And three, this is really how they treat a costumer of this many years. They admit the gear should never have been changed, they admit that you sent the wrong strap for this gear THREE TIMES and they're still reusing to replace it?”

Posted 6 months ago

“Lincare has been dependable in delivering my portable oxygen. Brandon has been the most recent service representative. He has been polite, hardworking & helpful in answering questions. When my home concentrator started to break down, a rep was sent in a timely manner to replace it.”

Posted 7 months ago

“Unbelievable, 02 cylinder was never refilled no pickup no return phone calls, left messages several times with no response. After 16 months I returned cylinder myself 75 miles away. The person at the office had feet up on desk totally clueless . I would give a 0 if possible . What joke”

Posted 7 months ago

“Watch out doing business with this company. Walk away if not your in for a lot of headaches..Hires unprofessional people to fraudulently bill you and threatening a credit deduction on your credit reports .. Walk away”

Posted 7 months ago

“9:30 pm on a Friday night, my concentrator's alarm kept sounding and the machine would shut down. One phone call for after hours help, and Boom!! Courtney calls me to make arrangements. Before hardly any time, he drives up to our house with a different concentrator to swap out and get me back on room air. This company, and their committed and compassionate staff, make sure their patients are their #1 priority. I would recommend them unconditionally.”

Posted 7 months ago

“They appear unconcerned if I live or die. Fort Collins CO. Waiting a week and four phone calls later to find out why they don't show up as they promised they would and refill my oxygen tanks. More stories I can tell. But that is the recent one They are great in Alamosa CO. But not Fort Collins CO.”

Posted 7 months ago

“I would give them a zero if that was an option. I sent my daughter-in-law to have my tanks filled on this past Tuesday the 5th and they opened at 8:30am. My daughter-in-law was told she had to call before she could have them filled but they did fill them but the girl Roxanne continued to berate her for not calling in first which we were not aware of. No one helped her with getting the tanks in to have them filled. They did however help her get the filled tanks to her car. When I find another oxygen company I will drop them like a hot potato. Tired of them not being able to help a customer when they need help. Have had many problems with this particular Lincare.”

Posted 7 months ago

“Dr. Ordered ordered medical equipment on August 17th. I just had surgery and needed this equipment. Got a call on the 18th they had sent my info to Indiana instead of Louisville. Finally got another call on Tuesday August 22nd. They would get ahold of the respiratory therapist and call me back. Today is August 30th and they have never reached back out and it's basically 2 weeks. I wonder if they are still talking to the therapist?”

Posted 8 months ago

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Lincare is rated 2.2 based on 146 reviews