Lincare Reviews

Name: Lincare
Rating: 2.22

2.2 Rating 456 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“Sandy from the Orchard Park office was very polite, professional, informative and personable. I greatly appreciate all her help. It is great knowing I have someone to call who looks out for the best interests of the Lincare patients.”

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Posted 4 months ago

“Lincare has the best workers and there very professional and I love doing business with them”

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Posted 4 months ago

“Horrible, horrible company. Impossible to speak with anyone. Automated phone system asks for patient name and then hangs up the call. No matter which menu item chosen. They don't honor appointments. Don't show up, don't call. Lousy, lousy service. Absolute worst company I've dealt with in years.”

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Posted 4 months ago

“Alberto arrived on time. Very efficient and friendly. He was most helpful. His reassurance made me at lease. A pleasure to work with. Thank you.”

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Posted 5 months ago

“I would like to know why the "branch" in Missoula, Montana is unresponsive to phone calls, messages, and no one is ever in their store at 723 Ronan Street!! I have been trying to get my Mom's oxygen accessories, Cannual 7 foot soft, for MONTHS! This is beyond a bad customer experience.”

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Posted 5 months ago

“I had Matt Sieber’s come out to my mother’s house today because we were having problems with her oxygen machine and her oxygen tanks. He was so helpful and so informative he taught me many things . He replaced all the parts needed. Had a great attitude and was very friendly. I can’t say enough about Matt. He’s a real keeper. Thank you very much, Matt.”

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Posted 5 months ago

“I called Lincare on January 28th to inform them of my new insurance. I need CPAP supplies but I need to have the items approved by Tufts. I called Lincare back today, February 19th, and nothing has been done on my account.”

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Posted 5 months ago

“Was having trouble with my oxygen concentrated because it was showing 1green light and 1 orange lt. Called after hours service man and was told it would have to be taken care of the next day, or I could call 911. Very unfriendly and crabby.”

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Posted 5 months ago

“Machine stopped working on Friday afternoon, they sent a nice young lady up with new Machine on Friday evening. Great service and friendly staff. Thank you so much.”

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Posted 5 months ago

“Horrible customer service. I have been trying to get replacement CPAP supplies for 3 months. The local office was very helpful but there seems to be a disconnect between the local office and the national number for ordering supplies. They could not understand that they had a different mask than was in their records . I picked up the mask at my local office. The person on the phone kept telling me I needed a prescription from my dr for a different mask. The local office made several attempts to straighten it out but every time I called it seems I started over from scratch. After 3 months I have given up and am switching to a different company to take care of my CPAP needs. Straighten it out or you will eventually go out of business.”

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Posted 5 months ago

“Horrible customer service. No phone numbers get you to a person. Actually got hung up on when I finally got through somehow, because a representative asked me 4 times to spell my name and I guess after the fourth time she could hear the frustration in my voice. Just rude.”

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Posted 5 months ago

“Had a delivery scheduled for a hospital bed for my husband. They canceled because they didn't have any in stock. We rescheduled. Next date they couldn't deliver because we had snow the day before and their trucks were stuck. Third delivery date my husband was in the hospital so they wouldn't deliver. They told me to call them back when he would be discharged, but I needed to give them a week's notice! He went from the hospital to rehab. I now had a date that he would be returning home. I called back to arrange a delivery, with a week's notice, and was told "they are no longer receiving new patients ".”

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Posted 5 months ago

“Very bad experience throughout. A rude delivery driver, zero compassion for patients, massively overcharging for equipment. My insurance has already paid three times what the oxygen concentrator cost, and when a portable unit was no longer covered by my insurance they took all my oxygen away and the driver told me to just call 911 every day.”

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Posted 5 months ago

“Approximately 2 weeks ago, my oxygen concentrator stopped working. It was around 11:30 at night. I called and was transferred to a Ryan in Salem. He was the kindest most helpful that I’ve ever experienced with Lincare. He came out in the middle of the night, freezing cold to replace the concentrator. I realize that’s part of his job and he couldn’t leave me without oxygen, but the fact he was so kind and helpful bringing it out right away and helping to set it up is something I’ll always be grateful for. It very much helped decrease my anxiety and in this day and age, it’s one of the most important and gracious things you can do for another. Thank you Ryan. You should be teaching their customer service classes!!”

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Posted 5 months ago

“Horrible company to deal with! I’ve had unfortunate experiences with supply deliveries, phone costumer service, ordering & payment processes. Similar experiences of other reviews. However, the person checking my equipment was excellent! Will use another provider.”

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Posted 5 months ago

“Best people working there . They take care of you and go above and beyond. I was recently put on Oxygen and they were great with taking care of me.”

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Posted 5 months ago

“I have never been so upset with anyone in my life. I have severe copd and have the rsv virus right now. My oxygen level is tanked with oxygen. I requested for my portable tank to be refilled so I could get to the doctor and because they don't want to refill it before I have a test done I have to go without air. No one for any reason should strougle for air when there is an option not to. They said I should go with bad oxygen levels. Not a problem there”

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Posted 5 months ago

“I was referred to Lincare from my insurance company and Medicare for a VPAP machine. I went their office in Tempe, AZ for an appointment to get an orientation on the machine and cost involved. I received the new machine and I was very frustrated with the continued usage of the machine because of the mask fit which was very uncomfortable. I had no other options to use the mask as it caused me the lack of sleep. I went back to my respiratory therapist and informed him of my concerns. I was told that I had to get use to it. I tried off and on for a couple of months with no success. I stopped using the machine. I had called Lincare and mentioned that I wasn’t able to get used to the product and wanted to return it. They mentioned that they would contact the insurance company for me to get approval for any further billing. I paid initially for a couple of months but because I never received any billing from them I considered that it was approved. Several months go by and I was going to return the VPAP machine that was essentially on rental and did a online chat with one of their representatives who I had indicated that I had not received any billing via mail or email and I needed to know the status of the account and to return the machine. She informs me that I have a balance of $524.34 and that I had not processed a payment for 9 months since April thru December. I had mentioned that I had never received any billing from them and felt that they had gotten approval to freeze the account since I was not using the machine. She said she will mail an itemized bill to me and that they are sending billing statements via email and not via mail. Well it appears after further investigation on my own that I had received paper statements till March and switched over to a new patient portal that was online that was their preferred billing process and no paper statements would be sent as they were going green. I was never notified of this policy change. She also stated that now I own the machine based upon my transactions that I had not made. So now I have this bill for over $500 for equipment that was only used for a couple of months when they were sending out paper statements. So today I went online and registered for their patient portal which reflects my balance due and requires me to accept the new payment process via email which requires my consent to have paperless billing. I feel that they have been deceptive with how they switched over from paper to online paperless billing causing my account to continue to be billed for services that I wasn’t using nor aware that they may of never requested approval from Medicare. Being a senior on fixed income, I feel deceived and taken advantage of by virtue of there lack of communication.”

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Posted 5 months ago

“Had a sleep study 6 weeks ago. My doctor wrote my prescription for CPAP machine and supply’s to lincare. Waited over 5 weeks and have heard nothing from them. Alex finally called and assured me I would have my equipment soon. Nobody ever called or issued my equipment. I called and fired them from my case. I can’t tell you enough how rotten and incompetent this company is. They are definitely going under. LOSERS!!”

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Posted 5 months ago

“Submitted a credit card number so would be automatically billed. Still received paper bill. Called to ask why credit card not used. Waited on hold for one hour and finally gave up.”

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Posted 5 months ago

Lincare is rated 2.2 based on 456 reviews