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Lincare Reviews

2.2 Rating 146 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

2.2

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I started with Lin Care nine months ago. I have yet talk to the manager Lee in Leesburg Florida to get my mask. They sent me one series of mask they don’t fit she won’t return my call after 30 or 40 attempts to call them they hang up on me every time after 20 to 30 minutes. I need to be fitted for a new mask. I can’t use what I have whatsoever. This is very dangerous and unprofessional on their behalf. It’s my life that they’re playing with. I wish I could give them less than one star. The mask I have has air leaks I get red face on my machine every night”

Posted 1 month ago

“What went wrong? Everything. Absolutely the worst company I have ever dealt with. Was promised a call back two weeks ago about a complaint I filed about the local Lincare office (Helena, MT). No call back and the local office isn't open most of the time. As a previous commenter said, this company doesn't even deserve a negative 5 star review. Additionally, they don't actually contact your insurance company to see what your copay/deductible will be. My insurance is BCBS and they force me to pay 25% up front before they'll ship supplies. Even if I've met all my deductibles and insurance is paying 100%.”

Posted 1 month ago

“I had to get fitted for a new C pap and Leticia Castaneda was the sweetest person helping me. She took her time explaining everything from the mask billing paperwork and follow up. I do recommend this company and please ask for Leticia she will help you with a smiling beautiful face.”

Posted 1 month ago

“This is the most incompetent vendor, I have been waiting for Nasal Pillows for my CPAP delivery system for over a month. After numerous 'dropped' calls, and follow-up to a supposed 'UPS shipment' that was initiated in early FEBRUARY. It is now March 11, 2004, and still no supplies. I finally requested the UPS tracking number after customer service indicated that the shipment was sent. WELL, only a UPS label was created, NO SHIPMENT was sent. I will be writing a letter to the state department of health/and anyone to shut this company down for complete incompetence.”

Posted 1 month ago

“I'd give a negative 5 stars if I could. This is the most incompetent company I've ever dealt with. You call them and on hold for 45 minutes and they answer then hang up. This has happened 3 times in a row today alone. I think it's time to seek a lawyer about my billing issue. They keep charging for equipment that has been returned. Say they haven't received payments that have cleared the bank and so on. They do not return calls and if you do get to speak with someone they are down right rude disrespectful. We had them send a copy of all their records regarding the account and it shows the payments were made but they still insist that the payments have not been paid. DO NOT DO BUSINESS WITH THIS COMPANY. FIND ANY OTHER COMPANY BUT RUN FROM THIS ONE. POOR CUSTOMER ACTUALLY NON EXISTANT CUSTOMER SERVICE. They finally answered the phone and my wife is speaking with them finally. The person she is speaking with is arguing with her and telling her she is a liar. Lawyer time.”

Posted 1 month ago

“They have very good delivery and nice people.”

Posted 2 months ago

“Just awful customer service, after 4 days calling re cPap machine errors with return calls (still under warranty), no heat or humidity, finally called manufacturer ResMed & they said I had to deal with LINCARE since they sold it to me. After being persistent about not getting a response, they told me to report to my insurance company sonde ‘they’re paying big bucks for it’. Ins co got through to them & I got an appt in 4 days. ResMed also confirmed vendor is responsible for replacement since under warranty. From time I walked in for appt they kept saying I had to contact manufacturer, wouldn’t let me finish sentences, but did admit the airsense11 is having lots of problems with the heating function. After she tested machine & ‘checked’ with someone else gave me new machine. Seemed annoyed when I wanted to see settings she entered. Also asked about serial # & if connected to Bluetooth (since they did that when giving me 1st machine. She said I could do it! Said having no clue thought you do that, she said they’d do it ‘sometime today’! Looking for new vendor!”

Lincare 1 star review on 28th February 2024

Posted 2 months ago

“Took 2 years to get billing straightened out.... Then the new Year started and back to the same billing problems.. I'm over billed again”

Posted 2 months ago

“Not a very good experience Absolutely horrible”

Posted 2 months ago

“My name is Lynn Gilbert my mom receives her oxygen and supplies from Lynncare. We are very grateful to have such reliable and great services. Your delivery man Huston goes above and beyond. We can always count on him and he is a very respectful person. Thank you”

Posted 2 months ago

“0 stars if I could give it. Ridiculously dishonest, charging $330 for a CPAP mask you can by online at amazon for $30! Awful service! No-one will answer the phone. Good luck if you have a bill dispute.”

Posted 2 months ago

“Lies lies and more lies, poor service”

Posted 2 months ago

“This company does not care about disabled customers. Local customer service outlet in Lynchburg Va is horrible. Waited months for companion wheel chair ordered by doctor for my mother for them to finally admit they don’t carry that type and rudely tell me I should just buy it myself somewhere else.”

Posted 2 months ago

“Lincare is very unprofessional. Very hard to get a hold of. No one answers the phone to fill supplies or answer billing questions. We have oxygen for our daughter and it has been 3 months of trying to get a hold of them. No one calls etc to check about supplies. I receive information from our insurance saying they need info from Lincare. Impossible to get anything taken care of. Just a headache to deal with.”

Posted 2 months ago

“I gave lincare a prescription for a portable oxygen concentrator in Dec 2023. It is now the end of Feb 2024, no appt set up for the test, can't get a # for the person in charge of this, they won't call me back. I have a planned trip in March, can't fly without it. I'm so frustrated. Last time I spoke with Lincare Pulmonary Therapist she has to email them and wait 48 hours for a result, she does not have a contact #. I am a advocate for the copd foundation, we are going to the Capital in March. Lincare is on my list for taking advantage of people with disabilities.”

Posted 2 months ago

“Lincare in Sumter sc is the worst place ever an has some of the worst office manager an office worker”

Posted 2 months ago

“I Must give Lynchburg Lincare a BIG shout out! Thank you Bailey Branch for coming out so late at night to take care of our oxygen needs!!! You were so friendly and very knowledgeable. You are awesome!!!”

Posted 2 months ago

“I keep getting stupid bills for a lousy $9. I tried many times to get it straight with no satisfaction. I finally decided to send the $9 just to shut them up and hopefully stop your stupid dumb late payment letters. Because no one is smart enough to understand that I don't owe them anything.”

Posted 2 months ago

“Do not trust this company (in Salt Lake), they don't care about the patients especially those with oxygen needs, and if you inquire with them about where your life sustainable oxygen is they become extremely rude with you. I actually had to hang up on the Lincare representative I was speaking to tonight because of the attitude coming from her. She apparently didn't see the problem with me not having the oxygen I need first thing tomorrow morning.”

Posted 2 months ago

“Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.”

Posted 2 months ago

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Lincare is rated 2.2 based on 146 reviews