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Lincare Reviews

2.2 Rating 456 Reviews
29 %
of reviewers recommend Lincare
2.2
Based on 456 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 31st May 2024
Amy
Lincare 1 star review on 28th February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
The young man camped out this evening was very professional and showed me how to use the equipment. Appreciated
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Posted 3 months ago
I was referred to American HomePatient which is a Lincare company. They set me up with a sleep apnea machine with a nasal mask that won’t stay in place. I pulled a full face mask out of my closet that is at least 10 years old and used it a few times and saw it worked. I quit using the machine a week and a half ago hoping insurance will call me to see why I’m out of compliance so I can fully tell them. Emails to the local office, apparently the regional office, to Lincare themselves and tried calling the local office. All American HomePatient care about is filing a claim, take the money and run. No patient care.
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Posted 3 months ago
Dont go to this company. Promise you the world then stab you in the back.
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Posted 3 months ago
Robert Satterlee delivered my oxygen supplies was very nice and helpful I ask for extra tubing which he happily supplied
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Posted 3 months ago
I've never seen a company with such horrible customer service. I'm moving and I can't even get through to them to come pick up their equipment that I am no longer using. I have notified their main office and they supposedly messaged the local office but no one has contacted me in 20 days. Now I'm on hold for 22 minutes trying to get hold of them & I guarantee you that when they finally come to the phone after my wait the call will get disconnected. That has happened a number of times. HORRIBLE!!!
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Posted 3 months ago
Last week I had a delivery of E tanks, delivered to my house. The techician called me in the am and gave a eta of when he would at my house. About 10 minutes before in reached my home , he called again, I thought to my self, thats good communication, he arrived and exchanged tanks, right away I saw that he was well groomed and very polite, asked me how my equipment was working, wow , this is great service.
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Posted 3 months ago
Whoah, are they cereal?? Did they just deport, incarcerated a patient and removed their healthcare benefits???
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Posted 4 months ago
The WeCare program is a farce.There was no follow through with the complaint. Was put on hold 5 times and then shifted to the the manager with whom I had the complaint. Policies are not clear. After over 20 years of being their customer, I will be giving my business to another company.
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Posted 4 months ago
Getting better. Alberto, the delivery man is MY face of the company and HE is very helpful and does everything in his power to make it a good experience! That man deserves to be recognized!!
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Posted 4 months ago
I have a defective Oxygen Concentrator and called Lincare yesterday Morning Thursday March 13, 2025. I was told a new Concentrator would be delivered today. I have not received new equipment. I'm 80 years old and on Oxygen 24/7. Lincare is the worst company to deal with. Customer Service is disgusting. This is the 2nd time I've had equipment issues and both times dealing with Lincare has been a nightmare.
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Posted 4 months ago
If I could give a zero I would. Incompetent is an understatement. Once again delivery did not show up. Office staff is rude and clueless. The respiratory specialist is the only one that seems to know anything . They get away with this because they are the only supplier that is available throughout the US and only ones with niv's available. If you have the option do not use this supplier
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Posted 4 months ago
David has been very knowledge and curious throughout the years love his work from Maria Salas
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Posted 4 months ago
My first visit was to be fitted with and learn how to use the CPAP . I have many disappointing memories after that. The Modesto facility is ugly, dirty and uninviting. I immediately had problems with the mask. Knowing it could take time to adjust, I waited a bit before contacting the local representative. Every time I attempted contact with said representative, he was either out of the office, with a client or away from his desk. I waited a week knowing how “busy” he is and finally called again to leave another message. Finally he called back left a message. When I immediately tried calling back he was again not available. Finally we spoke after two weeks of waiting for advice to relieve the pain I was experiencing. I spoke with the Lincare supply person to ask to hold off on delivery of more supplies yet they were sent to me any way. I consequently lost use of the Machine and have to start over with the process and prescription for a CPAP. I certainly would never recommend nor ask for the service from this unprofessional establishment. Try to find a different company if possible. That is of course unless you enjoy being dismissed and treated poorly.
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Posted 4 months ago
Garbage company, avoid at all costs. They will screw up billing overbill insurance and then you can never get a hold of anyone outside of your local office. The local offices seem to care but the corporate office and billing are just useless and should not have jobs.
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Posted 4 months ago
Lincare has hired a manager to help is with our needs. Very personable and knowledgeable. So nice to have a manager to help us with our needs! Way to go Lincare!
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Posted 4 months ago
Keeps charging RENTAL for a machine I purchased. Dropping this joke of a company as soon as I find new provider
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Posted 4 months ago
I had a problem with my head gear and they suplied me a new one same day. Very impresive in my book. Thank yall very much.
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Posted 4 months ago
Worst company ever. They set appointments to service you without checking to see if you're available, then when you make a appointment with them they "forgot to add you to the list". Also my pulmonologist sent a prescription more than once for a portable oxygen a year ago and every time I ask lincare about it, I'm told "that's not my department, can't help you". This company should not be in business, they don't care about their customers. If could give a negative star review I would.
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Posted 4 months ago
They said my CPAP rental bill was paid off, and then billed me for it 2 years later and said, "Oops, we can't go back and bill this to insurance as it has been too long". They never answer emails/phone/chat requests. Prepare for frustration and billing battles for your foreseeable future.
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Posted 4 months ago
I talked to Martina today about my prescription. She was very helpful and very nice. I finally understood why I wasn't getting the individual medication ( 1 vial at a time). She went out of her way to explain it to me. Apparently it was a temporary thing. I wanted to thank her alot. She is an asset to your company. Thank you very much. Diane Naus
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Posted 4 months ago
Lincare is rated 2.2 based on 456 reviews