I used to get regular automated phone calls from Lincare. I have had two different ResMed CPAP machine since I started with the company approximately ten years ago. I actually looked forward to the monthly calls to renew my supplies. Lincare kept track of what I was eligible for and getting me new supplies on time. I had not heard from Lincare in probably four months and was concerned that I would run out of supplies. I finally initiated a call to the Florida based supply service center. They told me at that time that I was no longer eligible for certain replacement parts because they no longer sell the parts particular to my machine. Fine, but I wish they had initiated the call much earlier to inform me that I could no longer get my particular parts through them. So, I contacted my local Lincare in Ballston Lake, NY and discussed the problem with them. That is when I learned that I would have to have a personal fitting before I could receive a the new head gear. I made an appointment and finally met with Kathryn Kromrey for the fitting and the reinstatement of my Medicare eligibility. All went smoothly at the appointment and Kathryn explained in detail what the situation was and she promptly corrected the issues I was having. My thank you to Kathryn for the time spent in her office and the explanation of what had happened. All is finally back to normal. I only wish that Florida had informed months earlier so that I could have reacted to the interruption in service. I went months with no idea I was out of the supply loop and would not have gotten back in if I had not taken the responsibility of addressing the problem. Fortunately, Kathryn had the necessary supplies on hand so that I had something to take home. I believe I have been reinstated to receive monthly eligibility again, though I have heard nothing from Florida since my appointment one month ago? I am anxiously waiting for the next automated call, so that I can continue with new supplies. My local office was wonderful and considerate. I can only hope the mail order office in Florida will be as helpful as Kathryn in Upstate New York.