Bad and horrible for Everything from day 1. I can’t even give them 1 star. It’s actually scary to think you’re giving your money to these people. Do not use Lincare!!!! They should be forced to close!!!! There so un ethical and try to take more money from you without a clear answer. The office is a complete disaster papers and junk everywhere. Worst customer service ever. We were told are cost would be $12 a month, and that turned out to be 71.00 a month. They would not let me speak to the representative that sold us the machine. Totally ignored you when your face to face! We received paper statements in the mail for the first 6 months and then They stopped sending paper statements for 4 months without any notification. After I called them and told them I haven’t received a statement. But they sure send a paper letter telling you your past due. They said I didn’t receive paper statements because I had an online account, but I was making payments through the mail. My online account had no statements, I canceled the online account. I called them and they emailed me the statements for 4 months. So we canceled the online account and am still waiting for a paper statement. There statements are very unorganized you don’t even know what was charged, what and when the insurance paid and what you owe. They do not send emails for any communication about your bill. You only receive emails and phone calls for extra equipment, meaning Lincare takes more money from you. Are rental was for 12 months. They over charged for 2 months. So we are waiting for a corrected bill and a refund. They answer there phone with an answer of your bill has a deductible, before you even ask your question. Totally fail with customer service like I don’t know anything. I believe they are completely unethical and need to be investigated. Please where can we go to have this company investigated.