What went wrong? Everything. Absolutely the worst company I have ever dealt with. Was promised a call back two weeks ago about a complaint I filed about the local Lincare office (Helena, MT). No call back and the local office isn't open most of the time. As a previous commenter said, this company doesn't even deserve a negative 5 star review. Additionally, they don't actually contact your insurance company to see what your copay/deductible will be. My insurance is BCBS and they force me to pay 25% up front before they'll ship supplies. Even if I've met all my deductibles and insurance is paying 100%.