RUDE. Just the worst. I called 5 days after the death of my mother to arrange pickup of her oxygen supplies as she had quite a bit at home, it was painful to pass by, and I thought someone might need it. I called at 4:55 p.m. (they close at 5:00 p.m.). I told Jim Olson, who answered the phone, that my mother had passed and I needed to arrange for her SUPPLIES to be picked up. He had the nerve to tell me “make sure you are using the correct language so we know what we are picking up”. Excuse me, what? I will admit, I was immediately enraged but my mother has just died and you want to correct my use of language? I called him “graceless” and told him to schedule a pickup. He refused and said “I was apparently having a bad day”. What the actual heck is wrong with this man? I again insisted that he schedule the pickup, raised my voice, told him that yes, I was having a bad day SINCE MY MOTHER HAD JUST DIED, and to come get his equipment. He told me to call back tomorrow, hung up on me, and then turned the phone at the office off - at 4:57 p.m. I called back 3 more times and got the automated service. Nice. Really nice, Jim. Way to be compassionate towards your clients and their families. He had previously been rude to my terminally-ill mother while she was in crisis and her oxygen concentrator failed her - told her that in all his years, no one had ever had more than one break down. Real class act over there at Lincare Traverse City.