What went right, Nothing! I have paid for my cpap almost a year ago, still receiving a bill for a payment, they drafted my payments automatically and I paid my last one over the phone because the Florence SC office is incompetent and beyond rude. All of them. Obviously Lincare doesn't care! I cannot reach anyone without it taking over an hour and they promise to call back, but they don't. The respiratory therapist was so rude to me, for absolutely no reason from the first visit. How do you allow employees to treat people this way? All the negative reviews, you deserve!