I do wish the ratings were grouped by location. Not all Lincares are alike. I have read many and feel compelled to reach out to the Newburgh/New Windsor location to let them know they EARNED 5 stars. They contact you when they say they will. I can't say enough about Rita. She has a great sense of humor, always shows patience, coaches the client on what may/may not work. She is wonderful. Albert, our personable delivery tech, shows concern and caring. He has an upbeat personality, a willingness to explain the various items I need to use and always makes one feel like are he/she is his only concern.