I’m an old school type of guy. I like to call, speak with a human I can understand and ask questions if I have any. The ideal way to order things. I enjoyed speaking with your representative ( I’m thinking his name was Randy but I’m probably wrong) having anything I needed to know clarified and even sharing my story of how my young English Setter is turning into a great hunting companion. All companies should emulate you folks. Thanks Carl Yalicki Moretown, Vermont PS: Your Lion Supply Northwoods Long Range Bell is the best!! I can hear it clearly over long open distances, in thick woods and even when sometimes hunting near loud streams. Excellent product.