Absolutely the best experience I have ever had with any company. From start to finish it was a very easy process. I found Lion via a google search and signed up for the weekly email updates. This were humorous yet very informative. Through reading the short blogs I was easily able see what products I needed and how much they would be. I had a few questions so filled in the questionaire and Nick came back to me immediately with everything I needed. We had an issue with requiring a medical however Hannah explained each step and what needed to be done. We didn't really need to do much! After this was completed (and no extra charge thanks to the Lion Team) we then had a delay on purchasing our property. We kept eachother up to date each week and just last week Hannah was finally able submit our application which was easily done. The process was so easy I even forget that I had filled out half the paperwork - I asked Hannah when I need to fill them out which she advised I had already done. We got a great deal which was the best on the market and a lot less than we hoped for even though we are two smokers. We have recommend them to two friends in the last weeks who are equally as impressed with the service. The icing on the cake was when the paper work arrived with a hand written Thank You note from Hannah and some small gifts! This the type of personal touch that means we will stay customers for Life. I'll keep an eye on whatever products/services you offer in future as I am confident you will be best in class in whatever you offer. Thanks again for everything! Evan & Kerri