I have ordered and received goods on a number of occasions now, and keep returning, as the products are excellent, the service and delivery are great, and like some of the others have mentioned, love the personal note that comes with the order. The Keen sandals are excellent - we go sailing and these are ideal as they have a closed heel, tough toes and anti marking soles. Helps prevent getting the lines/ropes trapped under your heel and protects against bashing your toes on the cleats. Our friends were so impressed they also got some for their children. Unfortunately, they don't do my size as these would be ideal in this design. We also get the Colombia Insect Repellent / Sun Protection tops and zip of trouser/shorts. A definite for sailing, walking, or just playing around after school. And the Sorrell Snowboots are excellent. These did come in my size !! :-) Keep up the good work and products.