Absolutely diabolical customer service,spoke to five different people from 10.20am and this went on until 4.30pm. I requested them just to send out a paper statement.they don't answer the phone.. ever! Was sent a link by one person to go to live chat to get my query sorted out ..only to speak to the exact same person! Who could have easily helped me hours earlier,I understand I had to answer questions because of gdpr but having to deal with so many people when it could have been easily rectified! Staff need at least basic customer service training as they alone are a repellent to any customer wanting to deal with them.