Littlewoods Reviews

Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.54

1.5 Rating 298 Reviews

12 %

of reviewers recommend Littlewoods

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About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

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Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021

James

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

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“The worst company I have ever dealt. I ordered a fridge freezer, faulty on delivery, impossible to speak to any one, their web site states they have no customer service phone numbers. Numerous emails back and forth, the only way I got a refund was by reporting it as fraud to my bank as I'd paid by credit card.”

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Posted 4 days ago

“A month ago I ordered a double divan and headboard they sent headboard separately and bed and mattress were supposed to be delivered by Arrow XL because Littlewoods had told them there were 3 items on paperwork they wouldn't deliver because order wasn't complete I had already received headboard it took 6 phone calls an email that was never answered customer service were hopeless not easy to understand all with accents in the end I contacted Arrow XL and they said order will have to be cancelled and put through again customer service hadn't got a clue what to do complete nightmare and stressful”

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Posted 5 months ago

“Absolutely horrible customer service. I called to fix an issue with my account login, and instead of helping me, the representative — who didn’t speak English very well — transferred me back to the queue. I had already waited 30 minutes.”

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Posted 5 months ago

“I had a bad experience with littlewoods with returning a faulty tv , I had to wait 3 week until they checked it and recredited my account and still took £80 payment, and im getting a refund with a check, what a joke , I cancelled my account”

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Posted 10 months ago

“Do not buy from Littlewoods. They will do anything to cheat you out of money. I paid the minimum amount for my items like they asked, it was clearly on my statement. Apparently that money isn't going towards my minimum payment. Even the customer service representative said it was silly but could do 'nothing about it'.”

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Posted 1 year ago

“They are getting terrible with sending out wrong item I ordered a baseball cap an they send 9yr old girly tshirts terrible keeps happening”

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Posted 1 year ago

“I placed an order on 26th December. Only 7 out of 30 items arrived on the 28th December with no advice notice in package. I have been trying to sort this out since 6th January. I have rang on several occasions, yesterday ( 21.01.25) I was told that a full refund would be added to my account. After checking my account only a few items have been removed.....this would be so much easier to sort if they had an email.address or used live chat. I will now need to ring again to try and sort....once this problem is solved I will be closing my account, which I have had for over 20 years.”

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Posted 1 year ago

“Worst customer service I have ever received. Avoid at all costs. Staff (Based in S Africa) extremely disinterested and rude. They delivered the wrong item and make you jump through hoops to either be refunded or be sent the correct item. The majority of decent retailers would bend over backwards to put it right. Not Littlewoods. Not even an apology. Contacting our bank to claim money back that way. Shambolic organisation, with even worse customer service if that was somehow possible. Please don't ever order from Littlewoods.”

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Posted 1 year ago

“Be very careful when ordering a phone ..I ordered one around a year ago and yesterday all of a sudden it was black listed ..took it to the shop and it seems littlewoods are well known to buy ex contract phones and selling them has pay has you go”

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Posted 1 year ago

“Attempted to pay online as I always do but this time it required bank verification notice which didn't work. Fine, must check with my bank that details are up to date. I then attempted to telephone Littlewoods to make payment. Was informed that my phone number was not recognised yet this number is on my account and has been for over 20 years. The phone line then went dead. Tried again and same thing happened. As this was a Sunday I decided to try again today ( Monday). Telephoned and had same response that my phone number was not recognised. it took several attempts to finally speak to someone- in India I think - when I was then asked how much was the last payment I made and what was the last thing I purchased. I wasn't prepared for this, can't remember offhand what last payment was! I ended up telling them to 'forget it' and put the phone down. I now have the choice of finding a paypoint near me or sending a cheque. I don't think I'll be making any more purchases.”

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Posted 2 years ago

“Never ever will I order again from Littlewoods catalogue and never ever will I use BNPL! I regularly looked at my BNPL to make sure I was keeping on top of it so I obviously wouldnt have to pay interest. BUT suddenly about a few months or so before I was due to pay the last amounts all the information miraculously disappeared so there was nowhere to be seen to be able to pay so Ive ended up paying all the interest. Do I think its a scam? Yes definitely! I fully believe it was done purposely yes! Maybe some big boss at the top should look in to the accounts department.”

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Posted 2 years ago

“I rang littlewoods to arrange a parcel to be picked up. It was picked up but Royal Mail who didn't leave proof. I do know the Courier and I did hand it to him. Littlewoods are denying receiving it and have asked me to pay or fine me £12. Total is £132. 4 jumpers. I did pay as was worried. Iv rang them 3 times spent hours on phone they have said they will sort it. They havent. Going on for 4 weeks. Disgraceful customer service. Iv taken it to Resolver. If I get refunded I will close my account. Its so frustrating. And I will take to a small claims court.”

Helpful Report

Posted 2 years ago

“Been woth Littlewoods and there parent company Very for over a year now and accounts in Excellent shape in terms of paying for bnpl items off early and payments on time always. The last month i noticed when i ordered a double pack of peat free compost as they were on offer i decided to add it to my account. But unusually it declined/Rejected the order and told me to contact customer service, so i did just that. Spoke to a Lady on the phone to then tell me they have had a notice from transunion and i cannot place any more orders until they get an update with further information regarding whats going on. Been a month or just over since to still see my Account is no longer able to place new credit orders. Ive never been late with littlewoods or very and bills are always paid. Im astonished at this odd behaviour where a Genuine Excellent customer as myself gets unfairly treated like a criminal and to make me feel like a Bad customer is beyond unreasonable. I expect littlewoods and parent company very to be proud of themselves as the way they have behaved. Never have i ever been this appalled at a credit company before and never been treated with dis-intempt again like im a criminal!”

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Posted 2 years ago

“Can't access account summary or make a payment. Awful”

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Posted 3 years ago

“Communications offered by this company have completely collapsed. They refuse to give a functional email address - the one quoted - Queries@littlewoods.com - no longer functions and a written request to the company to provide one is met with complete indifference. I am hard of hearing and cannot use telephone communications in any respect so their quoted telephone number is useless to me, I cannot contact them via email and their ability to comprehend written communications is non-existent. This is a company with nothing but contempt for its users. If Littlewoods elects to respond to this criticism then it would be educational to any user if they deign to add a functional email address. If they do not, and will not, then that should be illustration enough. The idea in this modern age they have no email facility for customers is not credible.”

Helpful Report

Posted 3 years ago

“Terrible company. I have a BNPL and a normal shopping account. I made payments on my normal shopping account last year of over 180 pounds, which I thought my last payment was oct. when asked how much left to pay, I get told over 180 pounds left🤔 I was bit confused at this, so queried it. For then to be told it could be postage charges. But I've never paid for postage. Then I get told it would be looked into. But nobody got back to me. And when I ring back to go through it all again. I get told possibly, it's items I sent back from my BNPL but for then to be put on my normal shopping account. And again get told it will be looked into. But nobody got back to me. And when I ring up again I get told it's charges. And when I ask for what and explain, they then tell me it's rectified and there's no charges. 🤔 So then I ask how much I owe. Again over 180 pounds. And again when I argue this I get told it will be looked into yet again. Then get told it's only 8 pounds plus I owe. And when I say is that all I owe on normal account. The person tells me yes. And that someone will contact me to explain what happened. Nobody did. And when I ring them again. Asking about the explanation. Nobody knows anything about it. And it's not 8 pound plus. And again nobody gets back to me. So when I put in a complaint. And get told my account will be looked into. I ask for my normal shopping account to be frozen whilst it gets sorted out. And get told it will. But then I get amounts added on the account, and letters in the post and when I ring up. I get told to ignore it. Which I did. Then I get a letter December to say the account still being looked into and can take up2 4 weeks. And then I get an arrears letter and a charge in my account. And when i said about my account being frozen. They then tell me it can't be frozen. And I get told my account is correct with no proof in statements, other then what I've bought after that, and on bnpl. And when I asked for statements on the items I constantly bought. I get told they would have to go into the archives. And when they get back to me I get told you can't see what items I purchased 🤔 and the next thing it's charges again. Missed payments when I've not missed any payments. 🤔 one person says one thing. And another person says another. You send items back and they don't put it back on your account half the time. Amount of times ive had to ring up to chase returns. How do I know that items I've sent back, I've not been paying for them 🤔 like I was told. Something thing dodgy going on with little woods and I won't be purchasing from them ever agsin And I urge others not to either.”

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Posted 3 years ago

“Bought a Bissel pet pro at an outstanding price and even turned up early next day.”

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Posted 3 years ago

“Yet again unable to make payment via their app! Sometimes the payment appears to be taken from my bank account then the app announces "timed out" so the payment doesn't register and the money later reappears in bank account. I real pain and happens way too often. Trying to get any help by phone is a complete waste of time!!!!”

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Posted 4 years ago

“extremely rude customer service , has put me off ever using this company again.”

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Posted 4 years ago

“Absolutely appalling . I cannot get a problem resolved . Staff in africa are rude . Cowboy company”

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Posted 4 years ago

Littlewoods is rated 1.5 based on 298 reviews