Attempted to pay online as I always do but this time it required bank verification notice which didn't work. Fine, must check with my bank that details are up to date. I then attempted to telephone Littlewoods to make payment. Was informed that my phone number was not recognised yet this number is on my account and has been for over 20 years. The phone line then went dead. Tried again and same thing happened. As this was a Sunday I decided to try again today ( Monday). Telephoned and had same response that my phone number was not recognised. it took several attempts to finally speak to someone- in India I think - when I was then asked how much was the last payment I made and what was the last thing I purchased. I wasn't prepared for this, can't remember offhand what last payment was! I ended up telling them to 'forget it' and put the phone down. I now have the choice of finding a paypoint near me or sending a cheque. I don't think I'll be making any more purchases.