I’ve read a few other reviews here, but they don’t seem to reflect any of my experience. I live in Toronto, and 99% of the time my package is delivered directly to my door. Sometimes a driver will leave it in the mailroom, which is okay; pretty standard practice for delivery drivers. Food is always packaged well, with ice packs and bubble wrap. I like the meals, they keep me consistent, they’re so easy when I work from home. I’d give them 5 stars if their website was a bit less clunky. I’ve figured it out now, but it’s definitely a bit slow.