I ordered some pre made meals. It wasn’t sent to my door. I emailed customer service as it was my first order with this company too. They told me to check my front door and that they contacted the courier and to have a nice day! I am astounded that they would think I wouldn’t check my front door before sending an email 😂 also funny thing is... I was looking to switch from another meal company that I’ve been with for the past year! 😂 it would have been amazing business. Their website looks nice but I wouldn’t go for this brand given the customer service... and yeah the possibility if you order food with them and they lose it... that you lose money.... never ever again