Horrible customer service, no response to my complaints (see below), never order from them. Last week I was very disappointed in my overall experience with Livefit foods. When placing my order line on Sunday the website gave me the option for a Tuesday delivery. Based on that, I had counted the days the meals would cover me for and budgeted accordingly. On Tuesday I received a text message at 11:30am advising my meals would be delivered by 4:38pm. Therefore, which is what I had expected and budgeted for as Tuesday evening would be my first meal of 10. Then I received a notification that it would be delayed until 7:30pm - so I thought ok and I pushed my dinner time out. At 7:30pm when nothing had arrived I checked the app again and it had changed to a 9:30pm delivery time. By this time I was starving and there was no way I could wait and it's a good thing I didn't. So I had to go out and sort out a meal for myself which ended up running me another $20 that I was not expecting to spend. I had received a call from Joey customer service at 9:50PM advising that my order may or may not arrive that night. She was not able to tell me weather it would arrive or not - she was obviously making the call from a third party call centre with no clue about the situation, nor was she able to help me any. This is one of the worst customer service experiences I have ever had. Nevertheless, I checked the status on the deliver one last time via SMS link before going to bed and it had said the item was delivered at 12:48am. So I went to my front door to see if it was there. And of course there was nothing delivered. The next day at 10:18 am I received another call from Joey customer service advising me that the package would be delivered sometime between 11am and 5pm and if I could be home to accept the delivery. This was absolutely ridiculous, the day prior I was left waiting from 4:30pm to 12:30am the next day. And then I was expected to waste another full day for this delivery? I was very disappointed in the service, I advised the rep that I had paid about $20 for delivery charges expecting to receive the package by a certain date and time, which did not happen and now she was asking me to stay home from 11am to 5pm to accept the delivery - that at this point I have no faith will even show up and I was not about to loose a day's worth of wages over this headache. I had asked her to cancel my order if they were unable to fulfill their promise to their customer and refund me in full. She advised that any cancellation of order would have to go through LiveFit foods. As a customer I should not be going back and forth between a business and their vendor to track down my product. What should have been your headache to deal with became mine and for that reason and based on this whole experience I am EXTREMELY reluctant to be a repeat customer of LiveFit foods. Moreover, I had requested to speak to a manager at Joey because the rep on the phone advised she was unable to refund the delivery charges. She said she would put in a request for a manager to call me back. It has been 4 days and no one has called to resolve the issue. Before ordering with Livefit food, I wanted to also ensure that each meal came with a Label detailing the nutritional facts of each meal for tracking purposes because I am following a strict keto diet as I advised in the special instructions in my order. I was very disappointed that two of my meals, the Lemon Pepper Cod in particular, did not have a nutritional label. Again, I had to do additional work to research, weigh the food, and calculate the nutritional information for my dish. I choose your service because it was supposed to make my life easier not create more work. My order cost me $160 in total for 5 days worth of food - if I went to the grocery store that amount would cover me 2 weeks worth of meals. I was willing to pay for convenience instead I've had nothing but headaches. I'd like to know what Livefit foods and Joey are willing to do to correct this poor customer experience and situation. Regards, Kiran Khaira