Donna In Ottawa
This past week was my first order. 5 out of 10 meals had the packaging damaged. I called immediately as the food had leaked and I was concerned for the safety of the food. I called the number and they directed me to email hello@livefitfoods.ca. When I emailed the pictures of the damaged packages, I was disappointed in the response. It was a cut and paste response to me. The response was for someone who had been with them awhile. I emailed back and had to indicate this was my first order and I am a new customer. I was quite disappointed in the Initial email, but the 2nd email indicated they would credit my credit card doe the amount of the 5 meals that were damaged and they genuinely apologized for messing up the order. The food does taste good and I'll give them 1 more chance. If the next delivery is damaged, then I will cancel the service. It's disappointing to read the reviews and that for the last 7 months they have had packaging problems. Perhaps this company is about acquiring the customer, but not retaining them. That's not a good business model and many start ups are no longer here based on that model. We will see. I'm hoping for the best. It's a very convenient service. Better care in packaging must be attained to ensure the quality of the food.
Posted 7 months ago
LiveFit is rated 3.08 based on 96 reviews

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