“LiveFit has issues with ensuring their meals are on stock.
In all there were 13 meals to choose from on the Keto package.
I choose 12 all different, as I wanted to see which ones I would prefer for the next order.
I also ordered a keto soup as extra.
There is a disclaimer that says:
“By selecting your meats (it does say meats, not meals), you will see them in your package. However, due to very rare circumstances (economic supply), we cannot guarantee your will receive exactly what you ordered.”
I had read and acknowledged this before payment, but to me very rare, means what it is supposed to say very rare…
The order did get delivered on time, but out of the 12 different meals, they sent me only 6 different ones, with one meal being repeated 3 times. 50% of the time, is not exactly or very rare. Also the soup that I ordered, which tasted really bad, was full of carbs, per nutrition label. Not exactly keto!
I never got to talk to someone, the only way I could try to bring this issue to attention was through their chat service or by email. Even by chat you could feel the rudeness and, bottom line, they are always right, not the customer. I complained, and no matter how I tried to explain this, I got the disclaimer from above as an excuse. You see I could perfectly understand if they would be out of a meal or two, buy 6 out of 12?
Finally after weeks of arguing by chat they sent me a 50$ voucher.
I used it on my next order, decided to get a larger number of meals but did restrict it to 6. One choice never came up, and they were not at all evenly distributed, having 5 of one and 4 of the other. Out of 24 meals, 6 leaked and I cannot say if this happened during transportation or at the facility since the box had no trace of damage, but the meal boxes themselves were clearly damaged. My first terrible customer experience with them made me choose to stay away and look for another supplier.”
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