I placed an order for my sister who has a new baby as after a quick google search it was the most flexible, reasonably priced program I could find ( I am located in Germany so wasnt sure first hand). I was worried because then I jumped online to check reviews and came across a lot of negative ones. However, my experience was positive so I wanted to come on here to make this clear! I self selected 16 items and they call arrived, undamaged, cold (as they should be) and every item as ordered. My sister said the 2 ladies who dropped off the order were super nice! She said the portions looked generous and from what she could see, looked good too. I cant comment on the food itself as I am not there to eat it but my sister was quite happy.