Food finally arrived a day after the scheduled delivery. It did not show up last night, no one contacted me to tell me it would not be delivered as scheduled (due to a car breakdown). I emailed, reached out on insta, sent a chat and called today. I was told not to worry it would be delivered today and the benefit of their delivery service was they had space to properly store it and the food could remain the the box for 48 hrs and still be consumed? Very poor customer service with scripted responses. It arrived a short time ago and did not feel cold, we don’t feel comfortable consuming it so it’s going in the garbage. What a waste of money and time!