Amy Cloutier
The customer service, delivery, and food were all horrible.
I bought a gift certificate for a friend in an attempt to help her save time and stay healthy through a busy time. She placed her order, spending her own money to cover the cost above the gift.
When her order came it was short 4 meals. She emailed customer service and was told the best they could do was give her 25% off her next order, no refund or offer to replace the missing food that was ALREADY PAID FOR.
When she said she'd prefer to just get the meals they didn't email back. She inquired again 5 days later asking for a response, they told her "We replied to your first email" clearly implying they had no intention to respond to her second email asking for what she had paid for.
I emailed customer service to express my disappointment and was given the same answer, that they "can't ship an order that smalll" (we're in the same city...) but she could have 25% off her next order. It took several more emails back and forth of me telling them it was unacceptable to refuse to give her what she paid for or a refund and demanding that they escalate the matter to a supervisor before they finally emailed my friend and told her that they would be shipping her meals.
Hallelujah! Finally some common sense and customer service has entered the situation. It was an ordeal, but she had her meals and we were all happy.
Until she ate one meal.
And got food poisoning.
Needless to say I would encourage anyone looking for a meal delivery service to look elsewhere, literally ANYWHERE else.
Posted 2 months ago
LiveFit is rated 3.08 based on 96 reviews

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