I ordered a 72" collapsible water dam with square corners to install in a client's recently completed walk-in shower. It arrived promptly but somehow my order got mixed up, & I received a 66" dam with round corners. I contacted Live Oak that day & heard back from Andy Maddux. I explained to Andy that I was under the gun to get this job finished & needed a replacement ASAP. Andy treated me most professionally & went out of his way to get a replacement (actually a 96" dam w/ square corners) using expedited shipping. I got my job finished, & my client is pleased. These are good folks to deal with, & I plan on doing business with them in the future.