I was very disappointed with the return/exchange policy. I order the wrong size. I also order what I thought was a flat red and it was a red shimmer shoe. It was not the shoe that I wanted. They refused a return and then refused to exchange the shoes. My receipt did not state final sale. She sent me a receipt (not mine) that said Final Sal of the shoe). I am tired of ordering online and not being able to return or exchange the items. I have always loved the shoes from Livie & Luca but I will never purchase another pair. The customer service is Horrible. I read the reviews below and several states the same problem. Bad customer service.