Following the recent closure of my local Lloyds in Ripley, I contacted the Cobham High Street branch and followed this up with a visit...I wish I had done so sooner! Unlike the Ripley branch, the staff I found amenable, helpful and throughly knowledgable about their product base. The whole experience was seamless from ordering prescriptions to purchasing a variety of items. Such a refreshing departure from the staff at Ripley!! More recently, as a result of Coronavirus, I needed to collect items and prescriptions for my elderly parents. On each occasion I was met with helpful staff who couldn't do enough to assist...from checking stock availability (not on display) recommending alternative products and even proposing to delivery prescriptions to my parents to save me time and effort. The high level of customer care offered goes well and truly above and beyond the call of duty in what are extremely difficult times. I can only admire their continued professionalism and loyalty, despite the additional pressures they are clearly encountering to ensure both staff and customers alike are kept safe. Extremely commendable!!!