In the course of a major upgrade to the current version, we were confronted with several system-related challenges. Due to changing infrastructure requirements, a reinstallation of the appliances was necessary, including migration and recovery of the existing configurations. Throughout this process, Loadbalancer.org's technical support impressed with exceptionally fast response times, in-depth expertise and solution-oriented communication. All inquiries were dealt with promptly and competently, ensuring a smooth transition. We would like to express our sincere thanks for the professional support - exemplary support, just as one would wish for.