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How would you rate
Loadbalancer.org?
First time I had to contact Loadbalancer.org and they got back to me as promptly as I heard they would and were happy to provide me with information/support on an older version of their appliance.
Thank you for your review! I am glad that you received the help at the same standard you had heard of our support engineers will appreciate your comments.
Serena
www.loadbalancer.org
Posted 1 day ago
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Speedy response & guys helped me until the resolutions. Good job!
Hi Milindra,
Greta news, that you are happy with our support and your problem is solved. Thank you for your review.
Serena
www.loadbalancer.org
Posted 5 days ago
The staff are fast to respond and give clear, detailed answers to questions.
Great news we are always happy to hear that we have helped in the best way!
Serena
www.loadbalancer.org
Posted 1 week ago
Thank you for your 5* review!
Richard
www.loadbalancer.org
Posted 1 week ago
The Engineer has idea about the issue right away and was very helpful to provide some alternatives to achieve what I was trying to implement. His timing was great - catching the problem, jumping on to help remotely.
Keep up the great work and thanks for help.
Hi, your acknowledgement is most appreciated!
Serena
www.loadbalancer.org
Posted 1 week ago
Quick, easy and knowledgable support....You're doing it right!
Great feedback, we are grateful for your review :)
Rob
www.loadbalancer.org
Posted 1 week ago
Very prompt and detailed reply. Great job!
Hi Brian,
Glad we could help, and thank you for your time for review!
Richard
www.loadbalancer.org
Posted 2 weeks ago
always fast and up to the point support, with lots of shared info... exceeding expectations every time
Hi Angelos, to hear we are exceeding your expectations is marvelous, reviews are appreciated every time :)
Lisa
www.loadbalancer.org
Posted 2 weeks ago
schnelle Reaktion, guter Support
Thank you for your review :)
Serena
www.loadbalancer.org
Posted 3 weeks ago
Thank you for your review!
Serena
www.loadbalancer.org
Posted 3 weeks ago
Fast and good answers to my questions.
Hi Mathias,
We are always here to help ;)
Henry
www.loadbalancer.org
Posted 3 weeks ago
Hi Serena, we are huge Loadbalancer.org fans here! My teammate and I took over responsibility for our load balancers less than 6 months ago and we already feel like experts. The machines have never failed us. The one time we had trouble turned out to be a mistake made in VMWare. The interface is so intuitive that without any previous experience, we were able to figure out how to fail the services over to the slave in minutes. Your documentation for the appliance has almost everything have ever wanted to know about it and is made very easy to understand.
From a support perspective, you guys blow our minds. Our of all our software vendors, your support is by far the best we’ve ever seen. Even just emailing your team a simple casual question late at night got us a response in less than an hour. Every time we’ve reached out to you guys, your responses are always very fast and informative. It feels like your team knows your appliance inside and out and that gives us a lot of confidence in our decision to use it.
My only request would be for an updated PDF of your documentation to include support for Windows 2012 and 2016 servers.
Thanks to you and your team for all your help and support.
Robert, Wow what a fantastic review!!! I have passed your feedback to our support and documentation team. As always it is great to hear when our customers are happy with our staff and products; so thank you :)
Serena
www.loadbalancer.org
Posted 3 weeks ago
very quick response time and all the staff that helped were very knowledgeable.
Thank you
Hi Ben,
Thank you for your review and the great comments.
Rob
www.loadbalancer.org
Posted 4 weeks ago
Helped out with an obsolete bit of kit. Outstanding.
Hi Jon,
Thank you for recognizing that we always help, your review is appreciated :)
Serena
www.loadbalancer.org
Posted 4 weeks ago
Fast and uncomplicated support that solved our problems. Thank you!
Hi Philipp, great news that we were able to resolve your problem with ease. We always appreciate people taking the time to leave us a review so Thank you!
Lisa
www.loadbalancer.org
Posted 4 weeks ago
My questions were answered quickly and the staff is very knowledgeable. I do wish that Loadbalancer would keep us updated in a timely fashion when upgrades are needed.
Thank you for your review, I have now subscribed you to our most recent update release. I will let our engineers know you have recognized their hard work; thank you again.
Serena
www.loadbalancer.org
Posted 1 month ago
They are always very prompt with their support, and helpful. :)
Great Kit thank you for your review, as always appreciated :)
Serena
www.loadbalancer.org
Posted 1 month ago
Quick response and resolution to my issue
Thank you for your review, and great you got your resolution :)
Henry
www.loadbalancer.org
Posted 1 month ago
Submitted an e-mail on a Sunday and wasn't expecting a response until at least on Monday. I was surprised to get a response that same day via e-mail. Great to know I'll get some response, not only from an automated system, but from a real live support person even on a Sunday.
Hi Roberto, we live in a fast pace world so we are here to keep our customers up 24/7! Thank you for your review :)
Serena
www.loadbalancer.org
Posted 1 month ago
The tech support from LB is always responsive and helpful.
Hi, I will let the support engineers know you were happy :)
Thank you for the review.
Serena
www.loadbalancer.org
Posted 1 month ago
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