Loadbalancer.org Reviews

Name: Loadbalancer.org
Address: 4550 Linden Hill Road, Suite 201, Wilmington, Delaware
Rating: 4.95

5.0 Rating 1,879 Reviews

100 %

of reviewers recommend Loadbalancer.org

Company Reviews

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5.0

Based on 1,879 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+1 888.867.9504

Email:

sales@loadbalancer.org

Location:

4550 Linden Hill Road, Suite 201,
Wilmington
Delaware
19808

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Loadbalancer.org 5 star review on 22nd December 2021

Loadbalancer.org 5 star review on 4th August 2021

Loadbalancer.org 5 star review on 7th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Load Balancer support have been helpful in resolving our issue. The main complaint I have is it seems that they don't read their responses. Responses appear to be either AI generated or directly pulled from documentation, then copied & pasted into the email chain. Also questions that we already answered were repeated multiple times.”

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Posted 3 days ago

Hi Asanka, Thank you for your feedback, I have taken on board your comments. We will discuss internally and come back to you. Serena www.loadbalancer.org

Posted 2 days ago

“Was good have to work with this team some more time to give best feedback still”

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Posted 6 years ago

Many thanks for leaving us a review. We look forward to receiving a 5 star review from you next time ;-)

Posted 6 years ago

“Unfortunately what was supposed to be a two minute job ended up taking over 2.5 hours which we had not scheduled maintenance for in our production environment. Our window was 30 minutes. This was disappointing, but the loadbalancer team did rally around the problem when it became apparent it was not as trivial as first imagined. However, the bug that was encountered came from a basic upgrade of the appliance which failed due to SSH Keys being deployed differently in the Operating System re-platform to a later version of CentOS. This should have been caught in testing as is the most basic upgrade test imaginable I would have thought. This too was very disappointing.”

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Posted 8 years ago

Hi, thank you for your feedback, I will pass this information to the relevant people. We are sorry we didn't get it right this time for you and your feedback is helpful to make us learn and continue improving. Serena www.loadbalancer.org

Posted 8 years ago

“Quick to respond. Just expected more considering past experiences.”

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Posted 8 years ago

Thank you for your feedback, please accept our apologies and we will take note of your comments. Serena www.loadbalancer.org

Posted 8 years ago

“very good service”

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Posted 9 years ago

Hi Nisar, Thank you for your review and great that you liked our service. Serena www.loadbalancer.org

Posted 9 years ago

“You have very good Techs that know their stuff. Please try to get better and supporting the people remotely.”

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Posted 9 years ago

Hi, Rafael, thank you for your review, we take all comments on board and we will look to use them to improve our service. www.loadbalancer.org Serena

Posted 9 years ago

“We had a critical production down situation. I was not receiving prompt enough response via email. When I called in to your toll free number and left a message I did get a call back fairly quickly from a support engineer. He was very thorough in his analysis and in helping me get things operational again.”

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Posted 9 years ago

Hi Will, Thank you for your feedback; we are really sorry you did not get a quick enough response by email, this is not common practice from our support team. I am happy you did get the help required from Thorsten via a phone call and are back up and running. This review has highlighted there is always room for improvement, we appreciate your feedback and will use it to continue improving our services. Serena www.loadbalancer.org

Posted 9 years ago

Loadbalancer.org is rated 5.0 based on 1,879 reviews