The Support techs at were incredibly helpful in assisting with a production-cluster upgrade (we were several versions behind), including 1) asking for my timeframe so it was on their schedule as well, 2) asking for a copy of the current configuration, 3) going over it and detailing what they found, and 4) suggesting a step-by-step process tailored to my setup, including advice on what to do if I saw a certain condition during the upgrade. Of course the upgrade went without a hitch. I followed-up with 1-2 questions, which they handled promptly. I will say that I have not had to use them in an emergency scenario and I'm technically savvy enough to do most actions myself - but if I have any need to clarify something, I do not hesitate to reach out, as they are knowledgeable about the product and and its' capabilities. That's important to know you have when you truly need it.
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Posted 1 year ago
Its always refreshing to hear what a good job the support team are doing and that our customers are happy! Your review is excellent and detailed thank you :)
Posted 1 year ago is rated 4.91 based on 716 reviews

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