Reviews.io - Review by Anonymous on Loadbalancer.org

Read all Loadbalancer.org reviews.

"The Support techs at loadbalancer.org were incredibly helpful in assisting with a production-cluster upgrade (we were several versions behind), including 1) asking for my timeframe so it was on their schedule as well, 2) asking for a copy of the current configuration, 3) going over it and detailing what they found, and 4) suggesting a step-by-step process tailored to my setup, including advice on what to do if I saw a certain condition during the upgrade. Of course the upgrade went without a hitch. I followed-up with 1-2 questions, which they handled promptly. I will say that I have not had to use them in an emergency scenario and I'm technically savvy enough to do most actions myself - but if I have any need to clarify something, I do not hesitate to reach out, as they are knowledgeable about the product and and its' capabilities. That's important to know you have when you truly need it."

Helpful Report

Posted 10 months ago

Its always refreshing to hear what a good job the support team are doing and that our customers are happy! Your review is excellent and detailed thank you :)
Gemma
www.loadbalancer.org

Posted 10 months ago

Loadbalancer.org is rated 4.91 based on 681 reviews

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