As Public Enemy would say, Don't believe the hype. We were happy enough to wait 12 weeks for the sofa (COVID and all that stuff) but when it arrived it was no end of problems. The delivery drivers didn't wear masks, didn't social distance, effed and jeffed most of the time they were here because it was a tricky delivery and the last of their day. We paid extra for removable arms, clearly stating to both Loaf & Wincanton that they'd need to be removed to get the sofa in. Arrived not removed, tried to force it through the door damaging door frame and sofa. Loaf also supplied short legs despite us having paid for long legs We waited 2 months for long legs, only for one to arrive split and uneven. The sofa is actually comfortable for the best part of £2500 the service has been utterly rubbish. Customer service takes an age to respond to any email and if it wasn't so hard to find a replacement it would have already gone back. Also because most of the issues are to do with the delivery there's a lot of "It's not our fault, it's Wincanton" back and forth, despite of course our contract being with Loaf, not with Wincanton. The reality certainly does not match the website, sales experience, and all very jolly stock email bants.