I wrote a review a couple years back giving 5* for in-store service. All fine, but 2 years on there has been an issue with the Smudge armchair. There are pins/nails, pointing upwards underneath the seat cushioning, so that any time you sit down it pricks you under the thigh. It isn't a manufacturing defect, since there are two on either side of the chair. It makes me think it is a fundamental design flaw. It has been used mainly by my wife, who is 50kg, and not every day either. Contacted Loaf SOS - sent in several pictures. Each time I had a response it was from a different person, and most of them didn't bother reading the thread so they made assumptions and gave advice for problems I had never complained about. I spent most of the time trying to correct them, only to have a response from someone different who had not read the thread! I'm giving 2* because I did get a full refund eventually. But really, the chair was £850. For that price I'd expect a seat that doesn't fight back.