WARNING Appalling after care service. We ordered a large squishmister sofa, 2 arm chairs, bed in a bun, headboard and valance all in the same colour and same fabric. Paid upfront and waited for delivery. Then the problems started… On delivery, the valance was missing and the sofa and headboard damaged. The delivery team were a bit rough and ready, not what we expected. They made an attempt to hide the damage and left as quickly as possible. After another 12 weeks a replacement valance arrived, slightly different colour. Meantime, a technician was sent to inspect the sofa, replacement needed, colour match samples sent, no exact match possible, replacement sofa ordered, 12 week wait, then it arrived and was damaged by a delivery team who also damaged the door frame while fing and blinding. After a repeat of the above a 3rd sofa and the replacement headboard arrived and r both damaged by the delivery team! So over a year after placing the order for over £10,000 with Loaf, we have a set of mismatched furniture, with 2 items still to be replaced. On top of that, the cushions are disappointing, they just go flat after a few minutes and need plumped again and again. I have asked to speak to a manager with no response. BTW, they did get their insurance to pay to have my door fixed. Loaf, you need to use a proper ‘white glove’ delivery company as a first step.