The CEO of Loaf,Charlie Marshall, needs to read these reviews. I am beyond angry at yet another botch delivery this morning. We ordered a Dazzler Bed in February which was eventually delivered in June damaged. The bed frame and slats were damaged and the headboard itself had marks all over it - we rejected it and a replacement was ordered which arrived today - Mid October. Again the bed base is damaged, slats broken, headboard and footboard damaged. There is clearly no quality control. You do not wrap a fabric like velvet in tight plastic - however clever/smart the velvet is, it will mark. They have probably been wrapped like this for months as clearly no one checked it in the warehouse before it was delivered. The two wings on the headboard are different. The whole dealings with Loaf are a travesty and no-one seems to care. I now need to find and order a new bed - Loaf have agreed to a full refund so we will see if they keep the promise on that. Appalling service, aftercare,Wincanton delivery guys rude. Something needs to be done and it can only come from the owners - it is a shambles and they must be losing money hand over foot with all this negative feedback and return of goods, which they then sell off on third party sale sites ! Loaf - get your act together.